Get in touch with our bus support teams

What you can do online

There’s lots you can do online. It’s usually faster and saves you a phone call.

Contact Traveline

Get help with planning your journeys and have your questions about public transport answered.

Freephone

08004 640 000

7am - 8pm daily throughout the year.

There’s a limited service on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.

Email

feedbacktraveline@tfw.wales

We aim to get back to you within five working days.

Contact fflecsi

Get help with planning your fflecsi journeys and have your queries answered.
 

Bookings line

03002 340 300

Monday to Saturday: 07:00 - 19:00
Sunday: 09:00 - 17:00

Email

helo@fflecsi.wales

We aim to get back to you within five working days.

Contact TrawsCymru

Get help with planning your TrawsCymru journeys and have your queries answered.

Phone

03002 002 233

7am - 8pm daily throughout the year.

There’s a limited service on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.

Email

trawscymrufeedback@tfw.wales

We’ll aim to get back to you within three working days.

Post

TrawsCymru 
Contact Centre Cymru
PO Box 52
Penrhyndeudraeth
Gwynedd
LL49 0AU

Contact us form

Use our online form and we'll get back to you as soon as possible - we aim to respond within 10 working days, but at very busy periods it may take up to 20 working days.

I'd like to ...
  • Get help with journey planning or timetables
  • Find out about stations or trains
  • Apply for ticket refund or change my ticket
  • Book assisted travel
  • Enquire/Book business travel
  • Report a crime
  • Report a fault on a train or railway station
  • Suggest Metro improvement work
  • Enquire about a commercial space
  • Make a complaint
  • Request data about myself
  • Request data about Transport for Wales
  • Other

Make a complaint

If you're looking to make a complaint please use our complaint form

Complaint form

Ticket changes and refunds

If you''re looking to change your ticket or get a refund please visit our refunds page.

Ticket changes and refunds

Suggest Metro improvement work

If there is an immediate safety threat such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 11 41 41

Your details

How would you like a response to this feedback?

 
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Get help with journey planning or timetables

The best way to get a quick answer to journey planning questions is get in touch with us on:

You can see our opening times above
 

 

Data protection request

To request information about yourself, such as a Subject Access Request, Deletion (Right to be forgotten) or CCTV Requests, please fill in this form.

Data Protection request form

 

Freedom of information request

The Freedom of Information Act provides members of the public a right to recorded information about public authorities. We have 20 working days to comply with your request.

Freedom of Information request form