I did not travel am I entitled to a money back?

How do I get my refund?

To receive a refund you must claim from where you bought your ticket. Your claim will be considered without undue delay and any compensation due will be paid within 14 days of your claim being agreed by the retailer.

How will I receive my refund?

You will receive your refund by the same method that you used to pay for the ticket, unless you agree to a different method of repayment. If you did not travel because your train was cancelled or delayed, the retailer will pay the refund amount without deducting any administration fee.