We know that information about how our trains are running is important, especially during disruption.

If we provide good quality information promptly, you can make an informed travel choice.

The rail industry has produced an Approved Code of Practice which sets out guidance and good practice in providing information during disruption. We use this Code of Practice as a framework for delivering timely, accurate and consistent information. It also forms the basis of our Passenger Information During Disruption Local.

Approved Code of Practice - PDF or Accessible version

Passenger Information During Disruption Local - PDF or Accessible version


Disruption information

We are consistently one of Great Britain’s top performing train companies for running trains on time. But extreme weather, track and signal works and train maintenance can all impact on how well we perform. So we’ve developed a ‘Find Out First’ guide to ensure you’re always kept up to date.


Find out first

Five ways to check train times

  • 1. Visit our website
    • a. Get an ‘at a glance’ update for each of our lines on our homepage.
    • b. View details about upcoming track and signal improvement works..
    • c. Plan your journey up to 12 weeks ahead with our online journey planner.
    • d. Use our Journey Check tool to get the live status of your train before you set out.
    • e. Don’t forget to download our handy mobile app for live train information in your pocket.
  • 2. Sign-up for our newsletter
    Our regular email newsletter provides information about upcoming track and signal works.
  • 3. Get live updates
    Receive live email updates about your journey with our Journey Check tool.
  • 4. Follow us on Twitter
    Follow our team live at @TfWrail.
  • 5. Check posters at the station
    Check our information posters at your local station for details about changes to train times that may affect your future journeys.

If you’d like information about all train services in Great Britain, call National Rail Enquiries on 03457 48 49 50 or visit them online:nationalrail.co.uk.