Station

Finding Cardiff Central station

Cardiff Central is located at Central Square in Cardiff city centre. It’s a Grade II listed building opened in 1850, easy to spot thanks to its grand stature and location in the heart of this historic city.

The station is on the South Wales Main Line. It’s the main station in Cardiff and a large transport interchange. You can access Cardiff Central most easily on foot, by bike or bus. You can also pay to use the car park. The station has step-free access.

Buy your Advance ticket directly with us for cheaper fares and no admin fees. Board your train at Cardiff Central to explore Wales and the UK.

 

Station facilities

  • Parking
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi

This is automated information from www.nationalrail.co.uk (opens in new window). 

General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from ticket office
Information Services Open
Mon-Sun
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes

Passenger Assistance Meeting Points 

  • Ticket Office platform 1. 

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

  • Platform 1  

By the wall, next to the meeting point poster sign on the platform 1 side of the ticket office wall.

  • Platform 2  

By the start of the sheltered area on the wall next to the stairs for the footbridge. 

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Validator
Yes
Penalty Fares
SR
All station facilities
Seated Area
Yes
Waiting Room
Yes
Station Buffet

No
Toilets
Yes

The toilets are located on Platform 1. The toilet facilities are only available during Ticket Office opening hours.

Baby Change
Yes

The toilets are located on Platform 1. The toilet facilities are only available during Ticket Office opening hours.

Telephones
Yes
Wi Fi
Yes
Shops

No
Accessibility and mobility access
Helpline

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

https://www.nationalrail.co.uk/
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets
Yes

There is a Changing Places Toilet available on platform 1 in the waiting room.

Step Free Access

This is a Category B2 station. Level to both platforms and connecting footbridge with stairs between platforms.

The Passenger Assist meeting point is at the Ticket Office.

Please take care when boarding/alighting the train towards the front of platform 1 and the rear of platform 2 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.


Coverage: partial Station
Ticket Gates

No
Impaired Mobility Set Down
Yes
Wheelchairs Available

No
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 30
Sheltered: Yes
Cctv: No
Type: Stands
Rail Replacement Services

Please click on the link below for the exact bus pick up location:-

Buses pick up/drop off bus stops under the Railway Bridge on St. Meddans Street.

Taxi Rank

visit www.traintaxi.co.uk for details of taxis available for hire

Onward Travel

For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

Parking information
Car Park

Name: Station Car Park
Spaces: 141
Free: Yes
Number Accessible Spaces: 6
Accessible Spaces Note:

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge


Accessible Car Park Equipment: Yes
Cctv: Yes

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Passenger services
Customer Service

customer.relations@scotrail.co.uk

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property

Operator Name: Scot Rail Lost Property Information
https://www.nationalrail.co.uk/
Mon-Sun 07:00 to 21:00
Live departures and arrivals