Station
Station message
Due to a power supply issue, Platforms 20-24 currently have limited Customer Information screens. The lifts between Platforms 20-24 and the London Underground are also reduced.
There are no toilets currently available inside London Waterloo station, the toilets outside the station (near Platform 3) can be used.
Station facilities
-
General service information
-
Staffing LevelFull time
-
Closed Circuit Television
-
Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Information Services OpenPlease be aware that the station is closed to the public overnight with no waiting facilities available.
-
CIS
- Departure Screens
- Announcements
- Arrival Screens
-
Customer Help Points
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
-
-
Ticket buying and collection
-
Ticket Office
-
Prepurchase Collection
-
Ticket Machine
-
Oystercard Issued
-
Oystercard Topup
-
Use Oystercard
-
Oyster Comments
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
-
Always Show Oyster Card Fields
-
Smartcard Issued
-
Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
-
Smartcard Comments
London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
-
TravelcardZone 1
-
Penalty FaresSW
-
-
All station facilities
-
First Class Lounge
-
Seated Area
-
Waiting Room
All platforms are partially or fully covered with a canopy.
-
Trolleys
-
Station Buffet
A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
-
Toilets
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
-
Baby Change
-
Showers
-
Telephones
-
Wi Fi
Free public Wi-Fi is available at the station
-
Web Kiosk
-
Post BoxLocated on the concourse
-
Tourist Information
-
Atm MachineLocated on concourse
-
Bureau De Change
-
Shops
A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
-
-
Accessibility and mobility access
-
HelplineIf you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.https://www.nationalrail.co.uk/
-
Staff Help Available
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05 -
Induction Loop
-
Accessible Ticket Machines
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
-
Height Adjusted Ticket Office Counter
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
-
Ramp For Train Access
-
Accessible Taxis
Accessible taxis are available from the taxi rank on Cab Road / Station Approach
-
National Key Toilets
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
-
Step Free Access
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
Coverage: whole Station -
Ticket Gates
- There are ticket gates to all platforms.
- All platforms can be accessed by wide ticket gates.
-
Impaired Mobility Set Down
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
-
Wheelchairs Available
-
Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
-
-
Parking information
-
Cycle StorageSpaces: 573
Sheltered: No
Cctv: Yes
Location:Cycle storage is located outside exit 3 on Station Approach / Cab Road.
Annotation:Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
Type: Stands,Wheel Racks -
CarPark
Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 27
Number Accessible Spaces: 2
Accessible Spaces Note: Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.nationalrail.co.uk/ -
Taxi Rank
Taxis are available from the taxi rank on Cab Road / Station Approach
-
Onward Travel
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
-
Metro Services
Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.
Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
-
Cycle Hire
There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)
-
-
Passenger services
-
Customer ServiceMonday-Saturday 07:00-22:15
Sunday 09:00-20:45Station Reception
-
Left Luggage
Operator Name: Excess Baggage Companyhttps://www.left-baggage.co.uk/index/locations -
Lost Property
Operator Name: South Western Railwayhttps://www.southwesternrailway.com/contact-and-help/lost-propertyMon-Fri 07:30 to 19:00
-
-
Did you know?Multiflex ticketsOur lowest single fare for hundreds of regular journeys.Available exclusively on our app
-
Did you know?Travel saferYou can plan ahead and decide when to travel using our Capacity Checker.Check capacity
-
Harlech Castle Explore Harlech Castle
-
Raglan Castle Explore Raglan Castle
-
Kidwelly Castle Explore Kidwelly Castle
-