Station
Station facilities
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Services OpenMon-Fri 05:00 to 01:35
Saturday 05:00 to 23:35
Sunday 09:00 to 00:00 -
CIS
- Departure Screens
- Announcements
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Validator
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Smartcard CommentsSmartcard Accepted
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Penalty FaresGW
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All station facilities
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First Class Lounge
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Seated Area
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Trolleys
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Station Buffet
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ToiletsThe toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
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Baby Change
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Showers
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TelephonesUsage Type: Cards And Coins
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Wi FiConnect to "GWR Free Station WiFi"
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Accessibility and mobility access
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Helpline08001 971 329 or 18001 0800 197 1329 (Textphone)https://www.nationalrail.co.uk/
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Staff Help AvailableMeeting point: Customer assist office.Mon-Sun 05:00 to 01:00
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available
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Accessible Public TelephonesPublic telephones are not accessible
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National Key ToiletsThe radar key is available from station staff.
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Step Free AccessStep free Category B2 station - step free access available to both platforms via steep ramps to each platform.
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Ticket Gates
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Impaired Mobility Set Down
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
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Wheelchairs Available
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 134
Sheltered: Yes
Cctv: Yes
Location: Platform 1 and car park
Annotation:Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
Type: Stands -
CarPark
Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 178
Number Accessible Spaces: 3
Accessible Spaces Note:Parking is free for valid blue badge holders.
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Accessible ticket machine in the car park.
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: http://www.apcoa.co.uk -
Rail Replacement ServicesFront of the station
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Taxi Rank
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
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Onward Travel
Information to plan your onward journey is available in a printable format here
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Cycle HireCompass Holidays
compass-holidays.com
01242 250 642
located on platform
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Passenger services
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Customer Service
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name:Please register your lost property here G W R Lost Property. It can take several days for items to turn up, we will let you know if they do.
https://www.nationalrail.co.uk/
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Did you know?Multiflex ticketsOur lowest single fare for hundreds of regular journeys.Available exclusively on our app
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Did you know?Travel saferYou can plan ahead and decide when to travel using our Capacity Checker.Check capacity
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