We aim to always offer you our lowest available fare when you purchase tickets through our website, app, ticket offices, or ticket vending machines
We'll provide accurate, timely and up-to-date details of fares at the point of purchase to help you find our cheapest prices.
If you find that a cheaper fare was available on the day you purchased your ticket for the exact same journey, you'll be entitled to a refund of the difference in cost within 28 days from the date of travel on your ticket. Please contact our Customer Relations team via email or webform with the relevant information.
Using pay as you go?
Our lowest available fare guarantee applies to tickets bought on our website or app, or at ticket offices or ticket machines. It does not apply to pay as you go journeys.
These have a separate price structure to ensure you'll pay the best-value equivalent ‘anytime’ fare for your journey.
If you think your pay as you go fare isn't right, please contact us and we'll investigate.
