Train Season ticket

Before you can order your Smartcard, you’ll need to log-in or create an account on our website or use our app.

Once you’ve created an account/logged in, go to the ‘My Account’ section and select ‘Manage Smartcards’ to order your TfW Smartcard.

You can buy your Season tickets here or on our app.

Once you’ve bought your tickets, you can load them onto your Smartcard at the origin station by tapping them on the yellow Smartcard reader at the ticket barriers. Alternatively, use our  ticket machines, platform validators or ticket offices.

You can also choose to load tickets onto your Smartcard using our app. Open the ticket wallet on either your Android or iOS device, select Season and hold your Smartcard firmly on the back of the Android device or the front of the iOS device.

Once you’ve loaded your Smartcard, you’re ready to go. Find out more.

If you already have a National Rail photocard, you can buy a Season ticket on the day at our ticket machines or ticket offices. You can also buy them before travelling on our app or website.

Please note that when buying on our app, paper Season tickets may be unavailable for some routes. Smartcard season tickets will be offered as an alternative in this situation.

You can renew most Season tickets on our app or website up to 28 days before your existing ticket expires* You can also renew them at our ticket offices*.

You must have a valid National Rail photocard to renew your paper Season tickets on our website or app, at ticket offices or ticket machines, or onboard the train.

You can renew monthly and 7-day Season tickets at ticket machines.*

You can renew 7-day Season tickets onboard certain services, where retail facilities allow*

Please note: a 7-day paper ticket can only be purchased after 12:00 the day before the start date on the ticket.*

If you’ve bought a Season ticket and no longer want to use it, you must apply for a refund as quickly as possible either by contacting our Customer Support team, or by visiting your nearest ticket office.

We'll only process a refund if the Season ticket was bought from TfW. If you bought your ticket elsewhere, contact your original retailer.

A Season ticket refund is based on the difference between the price you paid and the cost of a ticket for the time held. For more information, please visit the National Rail website.

You can buy Multiflex tickets on our app or website. Please note, you'll need to have downloaded our app to use your tickets.

On our app: In our journey planner, enter the origin and destination of your journey, click the Multiflex icon and proceed to purchase.

On our website: In our journey planner, enter the origin and destination of your journey, click the Multiflex toggle and press “Search and Buy” to proceed to purchase. Once purchased, the tickets will be available on our app.

You have three months to use your Multiflex tickets from the point of purchase.

The 12 individual journeys in your Multiflex ticket can be made at any time during the validity period.

You must activate a single ticket on the app for each journey made, before you board the train.

If you lose your Season ticket or it’s stolen, report this immediately to the retailer you bought it from.

If the ticket cannot be recovered, you can apply for a duplicate Season ticket if the original was valid for a period of one month or more. We don’t issue replacements for lost or stolen 7-day Season tickets or Flexi Season tickets.

There’s an administration charge for a duplicate Season ticket.

If you’ve lost your Smartcard, you’ll need to order a new one - we’ll refund any Season tickets still on it (subject to remaining validity). You’ll need to buy a new Season ticket for your new Smartcard.

Make your work commute even cheaper by taking advantage of our corporate Season ticket scheme. For more information, call us on 08448 560 688 or email tms@tfwrail.wales. We're open Monday - Friday from 09:00 - 17:00.

You can upgrade from Standard Class ticket to First Class on our services, where applicable. This applies to all our Standard tickets, including Anytime and Advance Singles, Returns, Season tickets and Rover and Ranger tickets.

Please let the conductor know if you’d like to upgrade, as they’ll need to confirm there is space in First Class. Please remember there’ll also be an additional cost for any meals you order on the train if you’ve upgraded to First Class.