Station
Station facilities
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General service information
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Staffing LevelPart time
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Closed Circuit Television
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Information Available From StaffYes - from help point
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Information Services OpenMon-Sun
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CIS
- Departure Screens
- Announcements
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Oyster Comments
Oyster cannot be used at this station.
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
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Penalty FaresTL
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All station facilities
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Seated Area
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Waiting Room
Heated waiting areas are available on platforms 2 and 3, fully accessible.
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Station Buffet
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Toilets
Waiting room
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
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Shops
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Accessibility and mobility access
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Helpline
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 058 2844
- Textphone - 0800 138 1018
https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travelMon-Sun -
Staff Help Available
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Mon-Sun -
Induction Loop
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Accessible Ticket Machines
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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National Key Toilets
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Step Free Access
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is on platform 1.
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
Located at the front of the station
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Wheelchairs Available
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Assisted Travel
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
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Parking information
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Cycle StorageSpaces: 238
Sheltered: Yes
Cctv: Yes
Location:Near Bus Station
Annotation:Cycles are left at owners risk. Abandoned cycles may be removed
Type: Stands -
CarPark
Operator Name: A P C O A Parking U K
Name: Station Car Park
Spaces: 374
Number Accessible Spaces: 19
Accessible Spaces Note:Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Mon-Sun
Website: https://www.apcoa.co.uk/great-northern/ -
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/4 Fqas6u Edin O Jb G K H X7n93/13568aa335b3f185aa338292816cf70f/2023-09_ C I_ G N_ R R B_ H A T_ D R.pdf -
Taxi Rank
Yes
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Onward Travel
Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.
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Passenger services
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Please visit www.greatnorthernrail.com/lostproperty and use the webform to register a lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.https://www.nationalrail.co.uk/Mon-Sun
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