We always try and ensure our trains run on time, but delays do occur sometimes and when this happens, we will offer fair and appropriate compensation.

If one of our trains runs late or is cancelled for any reason, and because of that you get to your destination station 15 minutes or more later than scheduled, ‘Delay Repay’ applies.

All claims for compensation must be received by us within 28 days of completion of your journey. Please click on the button below to fill out a Delay Repay form.

Make sure you have to hand:

  • The date of your journey
  • The time of the train that was delayed
  • The origin and destination of your journey
  • A scan or photo of the tickets purchased for your journey
  • If you are unable to provide a barcode ticket screenshot, you can submit a screenshot of the booking confirmation email instead and this will be accepted as evidence.
  • Before you submit a claim why not use our calculator tool below to see an estimate of what you could get back.


Fill in a Delay Repay form



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