Station

Cheltenham Spa

Address and directions

Cheltenham Spa station
Queens Road
Cheltenham
Gloucestershire
GL51 8NP

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Ticket office opening hours

Monday: 06:15 to 20:15
Tuesday: 06:15 to 20:15
Wednesday: 06:15 to 20:15
Thursday: 06:15 to 20:15
Friday: 06:15 to 20:15
Saturday: 06:15 to 19:15
Sunday: 09:00 to 16:30

Station message

Cheltenham ticket office will have the following changes to planned opening hours

Sunday 24th November - Closed

Tickets can be bought from the ticket machine or digitally.

Station facilities

Parking
Shops
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Fri 05:00 to 01:35
  Saturday 05:00 to 23:35
  Sunday 09:00 to 00:00
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Smartcard Comments
  
  Smartcard Accepted
- Penalty Fares
  
  GW
All station facilities
- Seated Area
- Trolleys
- Station Buffet
- Toilets
  
  The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- Baby Change
- Telephones
- Wi Fi
  
  Connect to "GWR Free Station WiFi"
Accessibility and mobility access
- Helpline
  
  08001 971 329 or 18001 0800 197 1329 (Textphone)
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  Meeting point: Customer assist office.
  
  Mon-Sun 05:00 to 01:00
- Induction Loop
- Accessible Ticket Machines
- Ramp For Train Access
- Accessible Taxis
  
  Accessible taxis are available
- Accessible Public Telephones
  
  Public telephones are not accessible
- National Key Toilets
  
  The radar key is available from station staff.
- Step Free Access
  
  Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
  
  Coverage: partial Station
- Ticket Gates
- Impaired Mobility Set Down
  
  Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 134
  Sheltered: Yes
  Cctv: Yes
  Location:
  Platform 1 and car park
  
  Annotation:
  Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
  
  Type: Stands
- CarPark
  
  Operator Name: A P C O A Parking ( U K) Limited
  Name: Station Car Park
  Spaces: 286
  
  Number Accessible Spaces: 17
  Accessible Spaces Note:
  Parking is free for valid blue badge holders.
  
  Accessible Car Park Equipment: Yes
  Accessible Car Park Equipment Note:
  Accessible ticket machine in the car park.
  
  Cctv: No
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: http://www.apcoa.co.uk
- Rail Replacement Services
  
  Front of the station - what3words ///ground.shuts.input
- Taxi Rank
  
  Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Cycle Hire
  
  Compass Holidayscompass-holidays.com01242 250 642located on platform
Passenger services
- Customer Service
  
  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.nationalrail.co.uk/

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