Due to the emergency services dealing with an incident at Newton-le-Willows (NLW):
Services may be delayed by up to 60 minutes.
Services may be cancelled in both directions between Chester (CTR) and Manchester Airport (MIA).
We expect the incident to last until 11:00 and disruption to services is expected from 07:45 until 12:00.
What's Happened?
Emergency are dealing with an incident at Newton-Le-Willows and services are unable to run, meaning services in the area are subject to disruption and may be delayed,cancelled or revised. Please check back here for more information shortly.
We apologise for the disruption caused to your journey.
Alternative Travel Options
Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:
Avanti West Coast between:
- Chester and Manchester Airport
- Crewe and Manchester Piccadilly
Northern services between:
- Chester and Crewe
- Crewe and Manchester Piccadilly.
The Bee Network bus service between:
- Manchester Piccadilly and Manchester Airport
- Patricroft, Eccles and Manchester Piccadilly
These arrangements are in place on services until further notice.
If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
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