Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from information point
Yes - from ticket office - Information Services Open
-
Mon-Fri 05:00 to 01:40
- CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
-
No
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
- Penalty Fares
-
VT
All station facilities
- Seated Area
- Yes
- Waiting Room
-
Yes
waiting rooms on platform 2, platform 3 & platform 0
- Trolleys
- Yes
- Station Buffet
-
Yes
Starbucks on Platform 2, L.K. Gourmet on the concourse and Pumpkin on Platform 3/4
- Toilets
-
Yes
The accessible toilets are located on Platforms 2 and Platform 3/4. The National key toilets are located on Platform 3/4; these toilets are operated by a radar key.
- Baby Change
- Yes
- Telephones
- Yes
- Wi Fi
-
No
- Post Box
-
Yes
On the stairwell platform 1 and 2 and on the stairwell platform 3 and 4
- Atm Machine
-
Yes
At the front of the station.
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ - Staff Help Available
-
Passenger Assist meeting point is on the main concourse opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Mon-Fri 04:50 to 01:15 - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Height Adjusted Ticket Office Counter
- Yes
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- National Key Toilets
- Yes
- Step Free Access
-
This station has step-free access to all platforms / the platform
Lifts are available to all platforms via the station subway
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 90
Sheltered: Yes
Cctv: Yes
Location:20 cycle spaces on Platform 1/2, 20 cycle spaces on Platform 3/4
Annotation:20 hoops on Platform 1/2 (2 x cycles per hoop = 40 spaces)
20 hoops on platform 3/4 (2 x cycles per hoop = 40 spaces)
18 hoops at the station front (not Avanti lease area - 2 x cycles per hoop = 36 spaces)
Type: Lockers,Stands - CarPark
-
Operator Name: Avanti West Coast
Name: Stockport Exchange Station
Spaces: 1000
Number Accessible Spaces: 0
Accessible Spaces Note:6 Electric Vehicle charging points
Accessible Car Park Equipment: No
Accessible Car Park Equipment Note:Disabled bays: 50
Cctv: Yes
Open:
Mon-Sun
Website: https://www.ncp.co.uk/find-a-car-park/car-parks/stockport-exchange-station/ - Rail Replacement Services
-
Rail replacement coach services can be found at the front of the station.
- Taxi Rank
-
The Taxi rank is situated on Station Road, outside the main entrance.
- Onward Travel
Passenger services
- Customer Service
-
Customers are encouraged to approach a member of station staff with any customer information enquiry.
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
Operator Name: Avanti West Coast Lost Propertyhttps://www.nationalrail.co.uk/
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