Station

Worcester Shrub Hill

Address and directions

Worcester Shrub Hill station
Shrub Hill, off Shrub Hill Road
Worcester
Worcestershire
WR4 9EJ

Ticket office opening hours

Monday: 06:00 to 11:00
Tuesday: 06:00 to 11:00
Wednesday: 06:00 to 11:00
Thursday: 06:00 to 11:00
Friday: 06:00 to 19:00
Saturday: 07:00 to 11:00
Sunday: 09:00 to 14:00

Station message

Due to essential platform roof replacement works from 5 June 2023 until further notice, passengers with disability scooters will experience slightly reduced turning area on the platform when leaving and accessing the train. For this works period only passengers with large disability scooters may wish to board and leave the train at Worcester Foregate Street.

Station facilities

Parking
Shops
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Part time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from ticket office
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Penalty Fares
  
  LM
All station facilities
- Seated Area
- Waiting Room
- Trolleys
- Station Buffet
- Toilets
  
  The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:15-21:30. The toilet facilities are not available when the Ticket Office is closed.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Worcester Shrub Hill station
Accessibility and mobility access
- Helpline
  
  0800 0248998
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun
- Staff Help Available
  
  This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
  
  Mon-Fri 04:55 to 00:25
  Saturday 05:30 to 00:00
  Sunday 08:00 to 00:25
- Induction Loop
- Accessible Ticket Machines
  
  A Ticket Vending Machine is located in the Booking Hall.
- Height Adjusted Ticket Office Counter
  
  1 to 1 contact with ticket office staff
- Ramp For Train Access
- Accessible Taxis
  
  Accessible taxis are not available
- Accessible Public Telephones
  
  Public telephones are not accessible
- National Key Toilets
- Step Free Access
  
  This station has been classified as a step-free access category B3 station. This means that there is some step-free access, may this be in one direction only - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
  The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
  
  Coverage: partial Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 0
  Sheltered: No
  Cctv: No
- CarPark
  
  Operator Name: S A B A U K
  Name: Station Car Park
  Spaces: 93
  
  Number Accessible Spaces: 6
  Accessible Spaces Note:
  Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
  
  Accessible Car Park Equipment: Yes
  Cctv: No
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  In the event of engineering, Rail replacement buses will use the public bus stops on Worcester Shrub Hill Road near to the drive to the station
- Taxi Rank
  
  Worcester Shrub Hill (WOS) Station Central 01905 22292 City 01905 726726 Phoenix Radio 01905 610010
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
  
  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
  **Worcester Shrub Hill Station is accredited by the Secure Station Scheme**
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.nationalrail.co.uk/

Live departures and arrivals