Station

Luton

Address and directions

Luton station
Station Road
Luton
Bedfordshire
LU1 2LT

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Ticket office opening hours

Monday: 05:45 to 21:45
Tuesday: 05:45 to 21:45
Wednesday: 05:45 to 21:45
Thursday: 05:45 to 21:45
Friday: 05:45 to 21:45
Saturday: 05:45 to 22:00
Sunday: 06:45 to 21:45

Station facilities

Parking
Shops
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Sun
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
  
  The Assistance Meeting Point is by the Ticket Office.
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Smartcard Comments
  
  For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.
- Penalty Fares
  
  TL
All station facilities
- Seated Area
- Waiting Room
  
  There are heated waiting areas on platforms 1 to 4.
- Station Buffet
- Toilets
  
  Available during staffing hours
- Baby Change
- Telephones
- Wi Fi
  
  There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website.
- Atm Machine
  
  ATM located in station entrance
Accessibility and mobility access
- Helpline
  
  If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun
- Induction Loop
- Accessible Ticket Machines
  
  All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
  Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
- Ramp For Train Access
  A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.
  Alternatively, you can also arrange assistance by:
  - Pressing the emergency & assisted travel" button on a station Help Point
  - Calling our freephone number: 0800 058 2844
  - Texting us on 0800 138 1018
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms.
  The Assistance Meeting Point is by the Ticket Office.
  This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
  
  Coverage: partial Station
- Ticket Gates
- Impaired Mobility Set Down
  
  At the front of the station and in the station car park.
- Wheelchairs Available
- Assisted Travel
  
  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
  For further information on assisted travel please see:
  Accessibility at the station - Thameslink.
Parking information
- Cycle Storage
  
  Spaces: 62
  Sheltered: Yes
  Cctv: Yes
  Location:
  Located at the front of both entrances.
  Cycles are left at owners risk. Abandoned cycles may be removed.
  
  Type: Stands
- CarPark
  
  Operator Name: A P C O A Parking U K
  Name: Station Road Car Park
  Spaces: 753
  Number Accessible Spaces: 24
  Accessible Spaces Note:
  Free parking is offered to all Blue Badge holders.
  Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
  The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  
  Open:
  Mon-Sun
  
  Website: https://www.apcoa.co.uk/thameslink/
- Rail Replacement Services
  
  Please click the link for details regarding the rail replacement bus location.
  
  Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/2 Bhh B N5i W Vx2eeg Bnq Cp U1/b8e5c972fb46f6eb5bd715d9f2a2bed1/2023-09_ C I_ T L_ R R B_ L U T_ D R.pdf
- Taxi Rank
  
  Located outside the main front entrance.
- Onward Travel
  
  Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.
- Airport
  
  Luton Airport Parkway is the nearest station to the airport. The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com
Passenger services
- Left Luggage
- Lost Property
  If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
  Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
  If you have found an item of lost property, please hand it in to a member of staff.

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