Full time

Yes - from information point
Yes - from ticket office

This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.

• Departure Screens
• Arrival Screens
• Announcements

Ticket Office: Yes
Ticket Machine: Yes

Ticket Office: Yes
Ticket Machine: Yes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

LE

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the ticket machines at this station

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Coverage: whole Station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 442
Sheltered: Yes
Cctv: Yes
Location:

Cycle parking facilities can be located next to the station entrance, near the bus stops

Type: Racks

Car parking1:

Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 70

Number Accessible Spaces: 5
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun 04:30 to 01:30

Website: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/

Car parking2:

Name: Station Car Park
Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Car parking3:

Name: Car Park 3
Spaces: 0
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info

• Monday-Saturday 08:00-20:00
• Sunday 10:00-20:00 Bank
• Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.