Station

St Albans City

Address and directions

St Albans station
Station Way
St. Albans
Hertfordshire
AL1 5HE

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Ticket office opening hours

Monday: 05:45 to 22:00
Tuesday: 05:45 to 22:00
Wednesday: 05:45 to 22:00
Thursday: 05:45 to 22:00
Friday: 05:45 to 22:00
Saturday: 06:45 to 21:15
Sunday: 07:30 to 21:45

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Sun
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Smartcard Comments
  
  For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
- Penalty Fares
  
  TL
All station facilities
- Seated Area
- Waiting Room
  
  There is a heated waiting area on each platform.
- Station Buffet
- Toilets
  
  Toilets, including accessible toilets are available on platform 1 and platform 4.
- Baby Change
- Telephones
- Wi Fi
  
  Wifi information at this station
- Post Box
  
  Post box available at station entrance
- Atm Machine
  
  ATM located in station entrance
- Shops
Accessibility and mobility access
- Helpline
  
  If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun
- Staff Help Available
  
  A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
  
  Mon-Sun
- Induction Loop
- Accessible Ticket Machines
  
  All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  This is a Category A station: This station has step-free access to all platforms.
  Assistance Meeting Point is the Ticket Office
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
  
  At the front of the station and in the station car park.
- Wheelchairs Available
- Assisted Travel
  
  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
  For further information on assisted travel please see:
  Accessibility at the station - Thameslink.
Parking information
- Cycle Storage
  
  Spaces: 1150
  Sheltered: Yes
  Cctv: Yes
  Location:
  Station Way & Ridgmont Road
  
  Type: Stands
- CarPark
  
  Car parking1:
  
  Operator Name: A P C O A Parking U K
  Name: Station Way Multi Storey Car Park
  Spaces: 606
  Number Accessible Spaces: 4
  Accessible Spaces Note:
  Free parking is offered to all Blue Badge holders.
  Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
  The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  Open:
  Mon-Sun
  
  Website: https://www.apcoa.co.uk/thameslink/
  
  Car parking2:
  
  Operator Name: A P C O A Parking U K
  Name: Ridgmont Road Car Park
  Spaces: 152
  Number Accessible Spaces: 4
  Accessible Spaces Note:
  Free parking is offered to all Blue Badge holders.
  Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
  The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  Open:
  Mon-Sun
  
  Website: https://www.apcoa.co.uk/thameslink/
  
  Car parking3:
  
  Operator Name: A P C O A Parking U K
  Name: Victoria Street Multi Storey Car Park
  Spaces: 816
  Number Accessible Spaces: 13
  Accessible Spaces Note:
  Free parking is offered to all Blue Badge holders.
  Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
  The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  Open:
  Mon-Sun
  
  Website: https://www.apcoa.co.uk/thameslink/
- Rail Replacement Services
  
  Please click the link for details regarding the rail replacement bus location.
  
  Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/1u U Rs44r H9b R Bob Qvtwql U/448531126121005604ef1e9bf3499a25/2024-06_ C I_ T L_ R R B_ S A C_ D R.pdf
- Taxi Rank
  
  Yes
- Onward Travel
  
  Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.
Passenger services
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun

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