Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from information point
Yes - from ticket office - Information Services Open
-
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h - CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
-
Ticket Office: Yes
Ticket Machine: Yes - Smartcard Validator
- Yes
- Smartcard Comments
-
Collect and top your Smartcard at this location
- Penalty Fares
-
EM
All station facilities
- First Class Lounge
-
No
Located
Between Platform 4/5 - Currently Closed.
Tickets Accepted
All First Class ticket holders
Facilities
All First Class ticket holders
Refreshments
Complimentary tea and coffee & newspapers
Wi-Fi
Yes
Showers
No
- Seated Area
-
No
- Waiting Room
-
Mon-Fri 06:00 to 22:00
Saturday 06:00 to 22:00
Sunday 08:00 to 21:00There is an Assisted Travel Lounge located at the front of the train stations, once you pass through the barriers. Heating waiting rooms on all platforms except platform 7, along with sheltered platform waiting areas with accessible seating (all platforms).
- Trolleys
- Yes
- Station Buffet
-
Yes
Cafes and vending machines.
- Toilets
-
Yes
The toilets are located on the Southern Concourse, Platform 1/3 and Platform 5/6. The National key toilets are located on the Southern Concourse, Platform 1/3 and Platform 5/6; these toilets are operated by a radar key. Toilet opening times:
- Monday to Friday: 06:00 to 20:00
- Saturday: 06:00 to 20:00
- Sunday: 07:15 to 20:00
- Baby Change
- Yes
- Telephones
-
No
- Wi Fi
-
No
- Atm Machine
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
08000 11 33 23
https://www.nationalrail.co.uk/ - Staff Help Available
-
Passenger Assistance meeting point is located in the main concourse at the ticket gates.
- 24h
- 24h
- 24h
- 24h - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Height Adjusted Ticket Office Counter
- Yes
- Ramp For Train Access
- Yes
- Accessible Taxis
-
Taxi number displayed on useful information poster at station.
- Accessible Public Telephones
-
none
- National Key Toilets
-
Yes
The National key toilets are located on the Southern Concourse, Platform 1/3 & Platform 5/6; these toilets are operated by a radar key.
- Step Free Access
-
This is a category A access station. There are lifts available to all platforms and there is level and ramp access to the concourse and ticket office/machines.
This station has tactile paving at the edge of each platform.
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 140
Sheltered: Yes
Cctv: Yes
Location:Cycle hub located on ground floor of multi-storey car park on Queens Road.
Additional stands in secure compound adjacent to Platform 1 on Station Road.
Annotation:Cycle hub open 24 hours. Changing facilities and toilet available. Cycle repairs available at Russell's Bicycle Shed.
Type: Compounds,Stands - CarPark
-
£3.00 Evening car park fare is available from 1800 until 0230.
Name: Station Car Park
Spaces: 957
Number Accessible Spaces: 45
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: https://www.nationalrail.co.uk/ - Rail Replacement Services
-
Rail replacement buses will pick up and drop off from Carrington Street, at the front of the station.
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
- Metro Services
-
'Nottingham Express Transit' the cities tram network serves Nottingham rail station. For route and times information: www.thetram.net
Nottingham PLUSBUS tickets are accepted for travel on the NET tram system.
- Airport
-
East Midlands Airport. Nottingham City Transport operate a regular, daily 'Skylink' service from Nottingham station direct to East Midlands Airport. For details: www.skylink.co.uk
Through-ticketing is available from National Rail stations to East Midlands Airport via Nottingham Station and the 'Skylink' service.
Passenger services
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
Operator Name: East Midlands Railway lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.https://www.nationalrail.co.uk/
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