Safety

Update: Incident due to more trains than usual needing repairs at the same time between Shrewsbury (SHR) and Aberystwyth (AYW) until the end of the day.

Due to more trains than usual needing repairs at the same time between Shrewsbury (SHR) and Aberystwyth (AYW):

Services will be cancelled in both directions between Shrewsbury (SHR) and Aberystwyth (AYW).

We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.

What's Happened?

We expect to have a reduced number of trains available on Monday 13th July whilst our depot teams work to ensure our on board air conditioning is fully functional.

There are no services running between Machynlleth and Aberystwyth in either direction until the end of the day.

Alternative Travel Options:

We have organised buses to run between Aberystwyth and Machynlleth to assist customers to complete journeys where possible at no extra cost. These will arrive at Machynlleth at approximately 10:50 provided by Lloyds and we estimate the following departure times:

10:50 Machynlleth to Aberystwyth

12:47 Machynlleth to Aberystwyth

14:49 Machynlleth to Aberystwyth

16:49 Machynlleth to Aberystwyth

18:48 Machynlleth to Aberystwyth

20:49 Machynlleth to Aberystwyth

21:50 Machynlleth to Aberystwyth

11:27 Aberystwyth to Machynlleth

13:27 Aberystwyth to Machynlleth

14:27 Aberystwyth to Machynlleth

15:27 Aberystwyth to Machynlleth

17:27 Aberystwyth to Machynlleth

19:27 Aberystwyth to Machynlleth

21:27 Aberystwyth to Machynlleth

These arrangements are in place on services until the end of the day.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit National Rail’s https://www.nationalrail.co.uk/travel-information/rail-replacement-services/

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

Alternative Travel Options:

Customers can use local bus services to complete journeys where possible at no extra cost:

T2 provided by Lloyds until the end of the day
X28 provided by Lloyds until the end of the day

Find details of these services using the journey planner at www.traveline.cymru.

These arrangements are in place on services until the end of the day.

There are also a reduced number of services are able to run between Machynlleth and Shrewsbury in both directions.

Customers are advised to travel on the next available service where possible.

Rail services between Aberystwyth and Shrewsbury are expected to be busy meaning conditions on board could be very warm. Customers who are feeling unwell should consider whether they need to travel. If you do travel, you should bring water, stay hydrated and speak to a member of the onboard team immediately if you begin to feel unwell.

Check services running in the area using the Transport for Wales Live Map

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

We apologise for the disruption caused to your journey.

Update: Incident due to more trains than usual needing repairs at the same time between Llandudno Junction (LLJ) and Blaenau Ffestiniog (BFF) until the end of the day.

Due to more trains than usual needing repairs at the same time between Llandudno Junction (LLJ) and Blaenau Ffestiniog (BFF):

Services will be cancelled in both directions between Llandudno (LLD) and Blaenau Ffestiniog (BFF).

We expect the incident to last until the end of the day and disruption to services is expected from 07:00 until the end of the day.

What's Happened?

Due to severe weather, we are unable to run some train services between Llandudno and Blaenau Ffestiniog.

Please be advised that both the following train services are still scheduled to run: any train services after this will be replaced and operated with replacement road transport which will run between Llandudno and Blaenau Ffestiniog in both directions.

05:15 Llandudno Junction to Blaenau Ffestiniog

06:19 Blaenau Ffestiniog to Llandudno

For more information on the difficulty posed by severe weather, visit Network Rail’s Delays Explained website.

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Alternative Travel Options

We have organised buses to run between Llandudno Junction and Blaenau Ffestiniog to assist customers to complete journeys where possible at no extra cost. These will arrive at Llandudno at approximately 07:08 and at Blaenau Ffestiniog at approximately 08:38 provided by Llew Jones.

These arrangements are in place on services until the end of teh day.

Road Transport will take longer than rail services. Please allow extra time to complete your journey.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.

Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations

We apologise for the disruption caused to your journey

Update: Incident due to more trains than usual needing repairs at the same time between Wrexham General (WRX) and Chester (CTR) until the end of the day.

Due to more trains than usual needing repairs at the same time between Wrexham General (WRX) and Chester (CTR):

Services will be cancelled in both directions between Chester (CTR) and Wrexham General (WRX).

We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.

What's Happened?

We expect to have a reduced number of trains available on Monday 13th July whilst our depot teams work to ensure our on board air conditioning is fully functional.

This means a reduced number of services are able to run between Wrexham General and Chester in both directions.

Customers are advised to travel on the next available service where possible.

Rail services between Wrexham General and Chester are expected to be busy meaning conditions on board could be very warm. Customers who are feeling unwell should consider whether they need to travel. If you do travel, you should bring water, stay hydrated and speak to a member of the onboard team immediately if you begin to feel unwell.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

We apologies for the disruption to your journey today,

Update: Incident due to more trains than usual needing repairs at the same time between Wolverhampton (WVH) and Birmingham International (BHI) until the end of the day.

Due to more trains than usual needing repairs at the same time between Wolverhampton (WVH) and Birmingham International (BHI):

Services will be cancelled in both directions between Wolverhampton (WVH) and Birmingham International (BHI).

We expect the incident to last until the end of the day and disruption to services is expected until the end of the day.

What's Happened?

We expect to have a reduced number of trains available on Monday 13th July whilst our depot teams work to ensure our on board air conditioning is fully functional.

This means Transport For Wales services will start and terminate at Wolverhampton instead of Birmingham New Street or Birmingham International today.

Rail services between Wolverhampton and Shrewsbury are expected to be busy meaning conditions on board could be very warm. Customers who are feeling unwell should consider whether they need to travel. If you do travel, you should bring water, stay hydrated and speak to a member of the onboard team immediately if you begin to feel unwell.

Check services running in the area using the Transport for Wales Live Map

For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

West Midlands Railway between Wolverhampton and Birmingham International in both directions.
CrossCountry between Wolverhampton and Birmingham International in both directions.
Avanti West Coast between Wolverhampton and Birmingham International in both directions.

These arrangements are in place on services until 23:00

We apologise for the disruption caused to your journey today.

Update: Incident due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB) until 23:59.

Due to more trains than usual needing repairs at the same time between Newport (South Wales) (NWP) and Ebbw Vale Town (EBB):

We expect the incident to last until 23:59 and disruption to services is expected from 05:30 until 23:59.

We have been made aware of more trains than usual needing repairs at the same time, affecting services between Newport (South Wales) and Ebbw Vale Town.

As a result, our services between Newport (South Wales) and Ebbw Vale Town will be cancelled until end of service today.

Our services between Newport (South Wales) and Ebbw Vale Town are disrupted in both directions.

We expect the incident to be cleared by 23:59. Train services may be disrupted until 23:59.

Please note that our direct services between Cardiff Central and Ebbw Vale Town are unaffected by this incident.

Customers at Newport (South Wales) requiring stations towards Ebbw Vale Town are advised to travel on Transport for Wales services towards Cardiff Central and change for connecting services towards Ebbw Vale Town.

Customers at stations between Ebbw Vale Town and Pye Corner are advised to travel to Cardiff Central and change for connecting Transport for Wales services towards Newport (South Wales).

Alternative Travel Options:

Customers can use local bus services to complete journeys where possible at no extra cost:

Route 21 provided by Stagecoach South Wales between Newbridge and Llanhilleth.
Route 56 provided by Stagecoach South Wales between Newport and Crosskeys via Rogerstone and Pontymister.
Route 76 provided by Stagecoach South Wales between Abergavenny, Ebbw Vale and Merthyr Tydfil.
Route 151 provided by Stagecoach South Wales between Newport and Newbridge via Pye Corner, Rogerstone, Pontymister, Risca and Crosskeys.
Route X15 provided by Stagecoach South Wales between Newport and Llanhilleth via Rogerstone, Crosskeys and Newbridge.

Find details of these services using the journey planner at www.traveline.cymru.

These arrangements are in place on services from 05:30 until 23:59.

Please check back here for more information shortly. We apologise for the disruption caused to your journey.

Check services running in the area using the Transport for Wales Live Map

If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW

Pay As You Go

If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

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We're aiming for a safe, happy and healthy culture for all our customers and colleagues

In order to ensure a safe and healthy environment, we aspire to achieve the following objectives;

Every journey is a safe journey
Our customers and colleagues security is assured
Home safe and healthy everyday
We're committed to preventing pollution and nuisance
We're inclusive and accessible to all customers and colleagues
We're supportive of anyone who raises health, safety or well-being concerns