Station

Station facilities

  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
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General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open
Mon,Tue,Wed,Thu 04:30 to 01:30
Saturday 04:30 to 02:00
Sunday 05:15 to 01:30
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes

A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.

Monday-Saturday 07:00-23:00Sunday 08:00-23:00

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued
Yes
Oystercard Topup
Yes
Use Oystercard
Yes
Oyster Comments

Oyster Cards can be bought and topped up at the Underground station. 

Other Oyster transactions available from service ticket machines operated by London Northwestern Railway.

Always Show Oyster Card Fields
Yes
Smartcard Issued

No

Smartcard Validator

No

Travelcard
Zone 1
Penalty Fares
NR
All station facilities
First Class Lounge

Located

Located on first floor, accessed via balcony.

Step free to access 

Yes a platform lift for mobility impaired customers.

Refreshments

First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers.

Lounge Availability

You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.

Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only.

Tickets Accepted:

Avanti West Coast: Business, First Open or Advance First tickets. 

Caledonian Sleeper: First tickets.

You can only enter the lounge on the travel date shown on your ticket.

Please note that London Northwestern Railway first class tickets are not valid in this lounge.

Concessions for Standard Class sleeper customers

No

Mon-Fri 06:45 to 22:00
Saturday 06:45 to 21:30
Sunday 08:00 to 22:00
Seated Area

No

Waiting Room
Yes

Located by the entrance to platforms 16-18

Trolleys
Yes
Station Buffet
Yes

Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

Toilets
Yes

These are located by the entrance to platforms 1-3

There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.

Baby Change
Yes
Showers
Yes
Telephones
Yes
Wi Fi
Yes

Find WiFi Hotspots around London Euston station

Post Box
Yes
Tourist Information
Yes

Transport for London Visitor Centre I located on the main concourse.

Atm Machine
Yes

Located outside the station Located on concourse Located outside main entrance

Shops
Yes

Wide range of shops - see the Station Plan map.

Accessibility and mobility access
Helpline

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

https://www.nationalrail.co.uk/
Staff Help Available

Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday. 

Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:

Mon,Tue,Wed,Thu 04:30 to 01:30
Saturday 04:30 to 02:00
Sunday 05:15 to 01:30
Induction Loop
Yes
Accessible Ticket Machines
Yes

Mobility Assistance will help passengers buying tickets if required.

Height Adjusted Ticket Office Counter
Yes

Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.

Ramp For Train Access
Yes
Accessible Taxis

The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.

You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.

The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.

National Key Toilets
Yes

These are located adjacent to the main public toilets, by the entrance to platforms 1-3.

Step Free Access

Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.

Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.

For more information on the accessibility on London Transport click here.


Coverage: whole Station
Ticket Gates
Yes

There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.

Impaired Mobility Set Down
Yes

Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 415
Sheltered: Yes
Cctv: Yes
Location:

On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge


Type: Stands
Rail Replacement Services

Go to Platform 2, there is a gate adjacent to the station from the main road.

Taxi Rank

The taxi rank is located at the front of the bus station, adjacent to Eversholt Street and Euston Road, in the former Euston Square Gardens East site directly in front of the station. For passengers requiring mobility assistance, the Assisted Travel Lounge will remain in their current location in Euston Square Gardens West.

Onward Travel

Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Metro Services

Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.

The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead.

Passenger services
Customer Service

Monday-Sunday 07:00-23:00 

Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.

Left Luggage
Yes

Operator Name: Excess Baggage Company
https://www.left-baggage.co.uk/index/locations
Lost Property

Operator Name: Excess Baggage Company
https://www.lostproperty.org/?sec=1
Mon-Fri 09:00 to 17:30
Live departures and arrivals