Station

Bournemouth

Address and directions

Bournemouth station
Holdenhurst Road
Bournemouth
Dorset
BH8 8HX

Buy tickets

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Ticket office opening hours

Monday: 05:45 to 19:15
Tuesday: 05:45 to 19:15
Wednesday: 05:45 to 19:15
Thursday: 05:45 to 19:15
Friday: 05:45 to 19:15
Saturday: 06:15 to 18:00
Sunday: 07:45 to 18:30

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
  
  Customer Help points are located on every platform
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Bournemouth ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
  
  SW
All station facilities
- Seated Area
- Waiting Room
- Trolleys
- Station Buffet
  
  Vending Machines on Platforms 2 and 3.
  Starbucks.
- Toilets
  
  The toilets are located on both platforms. The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Bournemouth station
Accessibility and mobility access
- Helpline
  
  0800 5282100
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  Step-free category A station. Level access to both sides of station from separate entrances. Long and steep ramped subway between platforms - up to 1:8 gradient.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
  
  Spaces: 118
  Sheltered: Yes
  Cctv: Yes
  Type: Compounds,Racks
- CarPark
  
  Car parking1:
  Name: Bournemouth Main Car Park
  Spaces: 362
  
  Number Accessible Spaces: 5
  Accessible Spaces Note:
  Parking is chargeable for all vehicles except registered Blue Badge holders.
  
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  Website:
  
  Car parking2:
  Name: Bournemouth Premium Car Park
  Spaces: 52
  
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: No
  Cctv: No
  Website:
- Rail Replacement Services
  
  To Southampton / Brockenhurst: Station entrance on Halfords side.
  To Poole: Station entrance on Asda side.
- Taxi Rank
  
  Yes
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Airport
  
  Bournemouth Airport is served by Morebus service 737- which serves Bournemouth Square, Railway Station, Winton, Moordown, Northbourne and Parley Cross.
  View the Morebus service 737 timetable here.
Passenger services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

Live departures and arrivals