Station

Carlisle

Address and directions

Carlisle station
Court Square
Carlisle
Cumbria
CA1 1QZ

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Ticket office opening hours

Monday: 05:00 to 20:00
Tuesday: 05:00 to 20:00
Wednesday: 05:00 to 20:00
Thursday: 05:00 to 20:00
Friday: 05:00 to 20:00
Saturday: 05:00 to 20:00
Sunday: 09:00 to 20:00

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
  
  Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
  Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
- Penalty Fares
  
  VT
All station facilities
- Seated Area
- Waiting Room
  
  Seating available on all platforms with waiting rooms throughout.
- Trolleys
- Station Buffet
- Toilets
  
  The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Carlisle station
- Post Box
- Atm Machine
- Shops
  
  Newsagent
Accessibility and mobility access
- Helpline
  
  08000 158 123 (08000 158 124 Textphone)
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  Category A - This station has step-free access to all platforms / the platform
  Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 16
  Sheltered: Yes
  Cctv: Yes
  Location:
  Platform 8.
  
  Annotation:
  Space for 16 cycles on Platform 8.
  8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces)
  
  Type: Racks
- CarPark
  
  Car parking1:
  For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Operator Name: Avanti West Coast
  Name: Station Car Park
  Spaces: 160
  
  Number Accessible Spaces: 10
  Accessible Spaces Note:
  Eco friendly car hire available from this station. Click here for more information.
  
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
  
  Car parking2:
  For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff
  
  Operator Name: Avanti West Coast
  Name: Station Car Park 2
  Spaces: 79
  
  Number Accessible Spaces: 4
  Accessible Car Park Equipment: No
  Cctv: Yes
  Open:
  Mon-Sun
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Rail replacement coach services can be found at the front of the station
- Onward Travel
  
  Onward travel information can be found on the National Rail website
- Car Hire
  
  Hertz
- Cycle Hire
  
  PeddalpushersLonnings End, Sandy Lonning, Brampton, CA8 1RA
Passenger services
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Avanti West Coast Lost Property
  
  https://www.nationalrail.co.uk/

Live departures and arrivals