Station

Finding Cardiff Central station

Cardiff Central is located at Central Square in Cardiff city centre. It’s a Grade II listed building opened in 1850, easy to spot thanks to its grand stature and location in the heart of this historic city.

The station is on the South Wales Main Line. It’s the main station in Cardiff and a large transport interchange. You can access Cardiff Central most easily on foot, by bike or bus. You can also pay to use the car park. The station has step-free access.

Buy your Advance ticket directly with us for cheaper fares and no admin fees. Board your train at Cardiff Central to explore Wales and the UK.

 

 Station message

The Penarth Road car park at the southside of Cardiff Central station will close on Thursday 12 March and will remain closed until Sunday 29 March. This is due to a number of special events taking place and planned rail replacement operations.

The Riverside car park adjacent to platform 0 will close at 20:00 on 13 March until 04:00 on 15 March, and will also close at 20:00 on 27 March until 04:00 on 29 March. It will remain open at all other times.

At times when the Riverside car park is closed, parking is available at Cardiff Central Quay multistorey car park which is owned by Platform 4, Network Rail’s property development company, and operated by APCOA. If you have any queries about the car park, please contact APCOA staff on site, or contact APCOA directly here. Further information on the car park can be found here. Please allow plenty of time to park in the multistorey and factor in time to get from the multi-storey to the station.

If you have reduced mobility and have arranged passenger assistance at the station, please use the Riverside car park for accessible drop off / pick up and parking when open, and when closed use the Cardiff Central Quay multi-storey.

Taxi drop-off will be located at the Cardiff Central Quay multistorey car park in addition to Saunders Road taxi rank (with the exception of event days).

 

Station message

Major engineering work between Newcastle and York on Saturday 21 and Sunday 22 March

Due to major planned engineering work, there will no trains to or from Durham station on these dates. Please plan ahead and allow extra time for your journey.

Rail replacement coaches will depart from the bus stop at the front of the station and can be accessed from platform 1. Signs and posters will guide you to the bus stop. If you require any assistance, please speak to a member of station staff.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets

This is automated information from www.nationalrail.co.uk (opens in new window). 

General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from information point
Yes - from ticket office
Information Services Open
Mon,Tue,Wed,Thu 06:00 to 19:30
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator

No
Penalty Fares
GR
All station facilities
Seated Area
Yes
Waiting Room
Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room Platform 1 opening hours

Monday to Saturday - 04:00 - 22:00

Sunday 08:00 - 22:00

Platform 2 opening hours

Monday to Saturday 05:30 - 20:00

Sunday 09:00 - 20:00

Trolleys
Yes
Station Buffet
Yes

Coffee shop, WHSmiths and a bar available for refreshments

Toilets
Yes

The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.

Baby Change
Yes
Telephones
Yes
Wi Fi

No

Find WiFi Hotspots around Durham station

Post Box
Yes
Atm Machine
Yes
Accessibility and mobility access
Helpline

03457 225 225 or 18001 03457 225 225 (Text relay service)

https://www.nationalrail.co.uk/
Staff Help Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Mon-Fri - 24h
Saturday - 24h
Sunday 07:00 to 23:59
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes

Available during Travel Centre opening times

Ramp For Train Access
Yes
Accessible Taxis

No
National Key Toilets
Yes

The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.

Step Free Access

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.


Coverage: whole Station
Ticket Gates

No
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 58
Sheltered: Yes
Cctv: Yes
Location:

North end of Platforms 1 and 2


Type: Stands
Rail Replacement Services

Pick Up / Drop Off in the station car park.

Taxi Rank

Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk

Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro

Parking information
Car Park
Car parking1:

Short Stay 30-60 mins - £2.50

Short Stay 61-120 mins - £4.50

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.


Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 423

Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/

Car parking2:

Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 0

Number Accessible Spaces: 7
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Passenger services
Customer Service

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Mon-Fri 09:00 to 16:00
Live departures and arrivals