Full time

Yes - from help point

• Departure Screens
• Arrival Screens
• Announcements

Ticket Office: Yes
Ticket Machine: Yes

Ticket Office: Yes
Ticket Machine: Yes

Collection is available for Smart tickets bought online.

GR

Located

Platform 3A

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted 

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
• Any London North Eastern Railway First Class packages
• London North Eastern Railway First Advance (routed LNER/LNER& connections)
• London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
• London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
• London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & connections)
• London North Eastern Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
• Inclusive Tour Tickets (Superbreak etc.)
• Weekend First

  Restricted tickets

• All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, Newspapers.

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Available

Showers

Not available

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Advance booking not required

Phones are low level but not text

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Coverage: whole Station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Spaces: 62
Sheltered: Yes
Cctv: Yes
Location:

Within car park

Annotation:

CCTV is via British Transport Police office.

Type: Stands

Car parking1:

Operator Name: London North Eastern Railway
Name: West Street Station Car Park
Spaces: 69

Number Accessible Spaces: 0
Accessible Spaces Note:

Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: https://www.nationalrail.co.uk/

Car parking2:

Name: M S C P Frenchgate Shopping Centre
Spaces: 480

Number Accessible Spaces: 10
Accessible Spaces Note:

Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Pick Up / Drop Off outside the front of the station and park in the station overflow car park.

Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636

Information to plan your onward journey is available in a printable format here

Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):

Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.

Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.

Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation