Station

Guildford

Address and directions

Guildford station
Station Approach
Guildford
Surrey
GU1 4UT

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Ticket office opening hours

Monday: 06:15 to 21:00
Tuesday: 06:15 to 21:00
Wednesday: 06:15 to 21:00
Thursday: 06:15 to 21:00
Friday: 06:15 to 21:00
Saturday: 06:15 to 21:00
Sunday: 07:00 to 21:00

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
  
  Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.
All station facilities
- Seated Area
- Waiting Room
  
  Located on Platforms 3/4 and 5/6
- Station Buffet
- Toilets
  
  The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Guildford station
- Post Box
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  
  If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri 06:00 to 22:00
  Saturday 06:00 to 22:00
  Sunday 06:00 to 22:00
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
  
  A low height ticket office counter is located within the main booking hall.
- Ramp For Train Access
- Accessible Taxis
  
  The taxi rank is located outside the main station entrance (platform 2)
- National Key Toilets
- Step Free Access
  
  There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.
  There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 378
  Sheltered: Yes
  Cctv: Yes
  Location:
  Car parks 1 & 2
  
  Type: Compounds,Stands,Racks
- CarPark
  
  Car parking1:
  Bank Holiday £4.00
  
  Name: Premium Car Park
  Spaces: 250
  
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: No
  Cctv: No
  Website: https://www.nationalrail.co.uk/
  
  Car parking2:
  Bank Holiday £2.00
  
  Name: Standard Car Park
  Spaces: 77
  
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: No
  Cctv: No
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Bus lay-by in Station Forecourt off Walnut Tree Close.
- Taxi Rank
  
  Yes, at Main Station Entrance
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Car Hire
  
  Hertz Car Rental
- Cycle Hire
  
  Brompton Dock0208 232 3931www.bromptondock.co.uk
Passenger services
- Customer Service
  
  Please contact our Customer Services Department on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.nationalrail.co.uk/

Live departures and arrivals