Station

Hatfield (Herts)

Address and directions

Hatfield station
79 Great North Road
Hatfield
Hertfordshire
AL9 5AB

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Ticket office opening hours

Monday: 06:20 to 20:00
Tuesday: 06:20 to 20:00
Wednesday: 06:20 to 20:00
Thursday: 06:20 to 20:00
Friday: 06:20 to 20:00
Saturday: 06:20 to 20:00
Sunday: 08:20 to 19:30

Station message

The lifts are out of order between Platform 1 and Footbridge at Hatfield station.

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Part time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Sun
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
  
  The Assistance Meeting Point is on platform 1.
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Oyster Comments
  
  Oyster cannot be used at this station.
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Smartcard Comments
  
  For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
All station facilities
- Seated Area
- Waiting Room
  
  Fully accessible heated waiting areas are available on platforms 2 and 3, during staffed hours.
- Station Buffet
- Toilets
  
  Located by the waiting room.
- Telephones
- Wi Fi
  
  There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
  - Phone - 0800 058 2844
  - Textphone - 0800 138 1018
  https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel
  
  Mon-Sun
- Induction Loop
- Accessible Ticket Machines
  
  All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
  Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
  A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.
  Alternatively, you can also arrange assistance by:
  - Pressing the emergency & assisted travel" button on a station Help Point
  - Calling our freephone number: 0800 058 2844
  - Texting us on 0800 138 1018
- Accessible Taxis
- Step Free Access
  
  This is a Category A station: This station has step-free access to all platforms.
  The Assistance Meeting Point is on platform 1.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
  
  Located at the front of the station
- Wheelchairs Available
- Assisted Travel
  
  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
  For further information on assisted travel please see:
  Accessibility at the station - Great Northern.
Parking information
- Cycle Storage
  
  Spaces: 238
  Sheltered: Yes
  Cctv: Yes
  Location:
  Located near the bus station.
  Cycles are left at owners risk. Abandoned cycles may be removed
  
  Type: Stands
- CarPark
  
  Operator Name: A P C O A Parking U K
  Name: Station Car Park
  Spaces: 374
  Number Accessible Spaces: 19
  Accessible Spaces Note:
  Free parking is offered to all Blue Badge holders.
  Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
  The car park at this station is controlled by automatic number plate recognition ( A N P R), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  
  Open:
  Mon-Sun
  
  Website: https://www.apcoa.co.uk/great-northern/
- Rail Replacement Services
  
  Please click the link for details regarding the rail replacement bus location.
  
  Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/4 Fqas6u Edin O Jb G K H X7n93/bbd7dbd5466db2bff70bbe97d49c8388/2024-06_ C I_ G N_ R R B_ H A T_ D R.pdf
- Taxi Rank
  
  A taxi rank is located outside the main station entrance.
- Onward Travel
  
  Information to plan your onward journey is available in the 'Onward Travel Information Map', located in the 'Maps' section below.
Passenger services
- Left Luggage
- Lost Property
  If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
  Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
  If you have found an item of lost property, please hand it in to a member of staff.

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