Station

Hull

Address and directions

Hull Paragon station
Ferensway
Kingston-upon-Hull
East Riding of Yorkshire
HU1 3QX

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Ticket office opening hours

Monday: 05:30 to 20:00
Tuesday: 05:30 to 20:00
Wednesday: 05:30 to 20:00
Thursday: 05:30 to 20:00
Friday: 05:30 to 20:00
Saturday: 05:30 to 20:00
Sunday: 08:15 to 19:15

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from ticket office
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
  
  Help Points are available throughout the station to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
- Penalty Fares
  
  TP
All station facilities
- Seated Area
- Waiting Room
  
  A heated waiting room is available on the station concourse.
- Station Buffet
  
  Refreshments are available from several retail units on the station concourse.
- Toilets
  
  The toilets are located in the pavilion on the Station Concourse.
  Please note: from Friday 20 September, the toilets at this station are going to be closed while we undertake improvement works to the facilities and will reopen in February 2025.
  Temporary, non-accessible toilets are available outside at the Anlaby Road entrance, adjacent to the Customer Services office.
  The accessible toilets are adjacent to Costa Coffee on the Station Concourse. These toilets are operated by a radar key.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Hull station
- Post Box
- Atm Machine
  
  There is an ATM located on the concourse.
- Shops
  
  There are several shops located on the station concourse.
Accessibility and mobility access
- Helpline
  
  0800 107 2149
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
  
  The accessible toilets are adjacent to Costa Coffee on the Station Concourse. These toilets are operated by a radar key.
- Step Free Access
  
  This station is category A. Step free access is provided from the station entrance to all platforms. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the customer information kiosk by the ticket gates no less than 20 minutes prior to the departure time of their train.
  Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
  We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
  Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
  Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Parking information
- Cycle Storage
  
  Spaces: 251
  Sheltered: Yes
  Cctv: Yes
  Location:
  Platforms 2 & 7
  
  Type: Stands,Racks
- CarPark
  
  Operator Name: Trans Pennine Express
  Name: Station Car Park
  Spaces: 280
  
  Number Accessible Spaces: 18
  Accessible Spaces Note:
  Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
  
  Accessible Car Park Equipment: Yes
  Accessible Car Park Equipment Note:
  Customers can purchase their car parking tickets via the A P C O A Connect app or website.
  
  Cctv: Yes
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Pick Up / Drop Off in the bus interchange (adjacent to the railway station). Buses depart from stands A - D in the bus station.
- Taxi Rank
  
  The nearest taxi rank is outside the station.
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Airport
  
  Humberside Airport: Daily, regular limited stop bus service X1 'Humber Flyer', operated by Stagecoach. For details: www.stagecoachbus.com/hull
Passenger services
- Customer Service
  
  To speak to a member of our team, please call: 0345 600 1671.
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.nationalrail.co.uk/

Live departures and arrivals