Station
Station message
The lifts are out of order to/from Platforms 4/5 at Peterborough station.
All toilets on platforms 2 & 3 and 6 & 7 are out of order at Peterborough station. Some toilets are available on platform 1.
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
- Information Services Open
-
Mon-Fri 03:15 to 01:00
- 24h - CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
-
No
But there is a floorwalker in reception, a CIP by the entrance also
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
-
Ticket Office: Yes
Ticket Machine: Yes - Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Topup
- Yes
- Smartcard Validator
- Yes
- Smartcard Comments
-
Collection is available for Smart tickets bought online.
- Penalty Fares
-
GR
All station facilities
- First Class Lounge
-
The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
Mon-Fri 06:30 to 21:30 - Seated Area
- Yes
- Waiting Room
-
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
- Trolleys
- Yes
- Station Buffet
-
Yes
Various coffee shops and café's available for refreshments
- Toilets
-
Yes
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
- Baby Change
- Yes
- Telephones
- Yes
- Wi Fi
-
No
- Post Box
-
Yes
Located at the front of the station
- Atm Machine
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ - Staff Help Available
-
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Mon-Fri 04:00 to 00:30 - Induction Loop
- Yes
- Accessible Ticket Machines
- Yes
- Height Adjusted Ticket Office Counter
- Yes
- Ramp For Train Access
- Yes
- Accessible Taxis
-
Outside station plus we can book by phone
- National Key Toilets
- Yes
- Step Free Access
-
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
- Yes
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 458
Sheltered: Yes
Cctv: Yes
Location:Alongside station entrance and adjacent to BTP office
Type: Stands,Racks - CarPark
-
Car parking1:
Operator Name: London North Eastern Railway
Name: Main station
Spaces: 731
Number Accessible Spaces: 0
Accessible Spaces Note:There are a further 28 spaces for blue (disabled) badge holders. 25 of these are in the area behind the Great Northern hotel with a further 3 within the main long stay car park towards the south of the station
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/
Car parking2:
Operator Name: London North Eastern Railway
Name: Mayor's Walk Car Park
Spaces: 262
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/
Car parking3:
Name: Spittle Bank
Spaces: 193
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
-
Rail Replacement Coaches leave from the station entrance.
- Taxi Rank
-
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
- Cycle Hire
Passenger services
- Customer Service
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.nationalrail.co.uk/Mon-Fri 09:00 to 16:00
-
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