Station

Station message

The lifts are out of order to/from Platforms 4/5 at Peterborough station.

All toilets on platforms 2 & 3 and 6 & 7 are out of order at Peterborough station. Some toilets are available on platform 1.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 03:15 to 01:00
- 24h
CIS
  • Departure Screens
  • Arrival Screens
  • Announcements
Customer Help Points

No

But there is a floorwalker in reception, a CIP by the entrance also

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued
Yes
Smartcard Topup
Yes
Smartcard Validator
Yes
Smartcard Comments

Collection is available for Smart tickets bought online.

Penalty Fares
GR
All station facilities
First Class Lounge

The First Class Lounge  For LNER customers is located in the Great Northern Hotel directly opposite the station.

Mon-Fri 06:30 to 21:30
Seated Area
Yes
Waiting Room
Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Trolleys
Yes
Station Buffet
Yes

Various coffee shops and café's available for refreshments

Toilets
Yes

The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.

Baby Change
Yes
Telephones
Yes
Wi Fi

No

Post Box
Yes

Located at the front of the station

Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

03457 225 225 or 18001 03457 225 225 (Text relay service)

https://www.nationalrail.co.uk/
Staff Help Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Mon-Fri 04:00 to 00:30
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

Outside station plus we can book by phone

National Key Toilets
Yes
Step Free Access

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.

Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes
Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 458
Sheltered: Yes
Cctv: Yes
Location:

Alongside station entrance and adjacent to BTP office


Type: Stands,Racks
CarPark
Car parking1:

Operator Name: London North Eastern Railway
Name: Main station
Spaces: 731

Number Accessible Spaces: 0
Accessible Spaces Note:

There are a further 28 spaces for blue (disabled) badge holders.  25 of these are in the area behind the Great Northern hotel with a further 3 within the main long stay car park towards the south of the station


Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Car parking2:

Operator Name: London North Eastern Railway
Name: Mayor's Walk Car Park
Spaces: 262

Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Car parking3:

Name: Spittle Bank
Spaces: 193

Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Website: https://www.nationalrail.co.uk/

Rail Replacement Services

Rail Replacement Coaches leave from the station entrance.

Taxi Rank

Taxis are available, whilst services run, there is also a private hire firm situated at the station.

Peterborough Taxis: 01733 777 000

Onward Travel

Information to plan your onward journey is available in a printable format here

Cycle Hire

Brompton Dock

0208 232 3931

www.bromptondock.co.uk

Passenger services
Customer Service

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage

No

https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Mon-Fri 09:00 to 16:00
Live departures and arrivals