Station

Richmond (London)

Address and directions

Richmond station
The Quadrant
Richmond
Greater London
TW9 2NA

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Ticket office opening hours

Monday: 06:15 to 21:45
Tuesday: 06:15 to 21:45
Wednesday: 06:15 to 21:45
Thursday: 06:15 to 21:45
Friday: 06:15 to 21:45
Saturday: 06:15 to 21:45
Sunday: 07:15 to 21:30

Station message

The lifts are out of order between Platform 2 and the rest of the station at Richmond station.

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
- Information Services Open
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- CIS
  - DepartureScreens
- Customer Help Points
  
  Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Oystercard Topup
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Richmond ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Travelcard
  
  Zone 4
- Penalty Fares
  
  SW
All station facilities
- Seated Area
- Waiting Room
  
  Heated waiting room on Platform 1. Seating is compliant with code of practice.
- Station Buffet
- Toilets
  
  The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Richmond station
- Post Box
- Tourist Information
  
  Booking Hall
- Atm Machine
- Shops
Accessibility and mobility access
- Helpline
  
  0800 5282100
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  Step-free category A Station - This station has step-free access to all platforms.
  
  Coverage: whole Station
- Ticket Gates
  
  Wide aisle ticket gate available.
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
  
  Spaces: 212
  Sheltered: Yes
  Cctv: Yes
  Location:
  Cycle stands located in car park and in station adjacent to the booking hall.
  
  Type: Compounds,Stands,Racks
- CarPark
  
  Name: Richmond Car Park
  Spaces: 55
  
  Number Accessible Spaces: 1
  Accessible Spaces Note:
  Parking is chargeable for all vehicles except registered Blue Badge holders.
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  
  Website:
- Rail Replacement Services
  
  Opposite station on Kew Road (A307) bus stop Z
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Cycle Hire
  
  Cycle hire shop on station.
  Monday and Tuesday 0900 - 1800
  Wednesday CLOSED
  Thursday 1100 - 1900
  Friday 0900 - 1800
  Saturday 0900 - 1700
  Sunday 1000 - 1700
Passenger services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

Live departures and arrivals