Station

Salisbury

Address and directions

Salisbury station
South Western Road
Salisbury
Wiltshire
SP2 7RS

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Ticket office opening hours

Monday: 05:30 to 20:00
Tuesday: 05:30 to 20:00
Wednesday: 05:30 to 20:00
Thursday: 05:30 to 20:00
Friday: 05:30 to 20:00
Saturday: 06:20 to 19:30
Sunday: 08:10 to 20:00

Station facilities

Parking
Shops
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from information point
- Information Services Open
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- CIS
  - DepartureScreens
- Customer Help Points
  
  Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Salisbury ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
  
  SW
All station facilities
- Seated Area
- Waiting Room
  
  Heated waiting rooms located on Platforms 2, 3 and 4.
- Trolleys
- Station Buffet
- Toilets
  
  The toilets are located on Platform 2/3 and on Platform 4. The National key toilets are located on Platform 2/3 and on Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk. The baby changing facilities are located in the toilets on Platform 4.
- Baby Change
  
  Baby changing facilities in toilets on Platform 4.
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Salisbury station
- Atm Machine
Accessibility and mobility access
- Helpline
  
  0800 5282100
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  Step-free category B Station - There is step free access to all platforms. Access to platforms 5 (for trains to Cardiff and the West of England) and 6 (for some services to Basingstoke and London Waterloo) are via level access.
  Access to all other platforms is via a subway with steep ramps. A staff operated powered wheelchair is available for customers who have difficulty using the ramps. Please speak to our assisted travel team or a member of station staff.
  
  Coverage: partial Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
  
  Spaces: 110
  Sheltered: Yes
  Cctv: Yes
  Location:
  Car park, platform 4 and platform 6
  Secure Cycle compound for Season Ticket holders
  
  Type: Compounds,Racks
- CarPark
  
  Name: Salisbury Car Park
  Spaces: 269
  
  Number Accessible Spaces: 8
  Accessible Spaces Note:
  Parking is chargeable for all vehicles except registered Blue Badge holders.
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  
  Website:
- Rail Replacement Services
  
  Station forecourt, off South Western Road
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

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