Station

Staines

Address and directions

Staines station
Station Approach
Staines
Surrey
TW18 4LY

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Ticket office opening hours

Monday: 06:15 to 20:00
Tuesday: 06:15 to 20:00
Wednesday: 06:15 to 20:00
Thursday: 06:15 to 20:00
Friday: 06:15 to 20:00
Saturday: 06:10 to 19:55
Sunday: 07:10 to 18:40

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from information point
- Information Services Open
  
  Mon-Fri 05:15 to 00:00
  Saturday 05:15 to 00:00
  Sunday 07:00 to 00:00
- Customer Help Points
  
  Help points are available on all platforms
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Smartcard Comments
  
  Staines ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty Fares
  
  SW
All station facilities
- Seated Area
- Waiting Room
- Station Buffet
- Toilets
  
  The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Staines station
- Atm Machine
Accessibility and mobility access
- Helpline
  
  0800 5282100
  
  https://www.nationalrail.co.uk/
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- Induction Loop
- Accessible Ticket Machines
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Height Adjusted Ticket Office Counter
  
  An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  Step-free category A Station - This station has step-free access to all platforms.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Parking information
- Cycle Storage
  
  Spaces: 142
  Sheltered: Yes
  Cctv: Yes
  Location:
  Cycle Compound for 72 cycles located on Platform 1
  Booking Hall entrance, Platform 2
  
  Type: Stands,Racks
- CarPark
  
  Name: Staines car park
  Spaces: 32
  
  Number Accessible Spaces: 2
  Accessible Spaces Note:
  Parking is chargeable for all vehicles except registered Blue Badge holders.
  
  Accessible Car Park Equipment: No
  Cctv: No
  
  Website:
- Rail Replacement Services
  
  Station forecourt off Kingston Road
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
  
  Please contact our Customer Service Centre on 0345 6000 650
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  https://www.southwesternrailway.com/contact-and-help/lost-property
  
  Mon-Fri 07:30 to 19:00

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