Station

Stratford (London)

Address and directions

Stratford station
Station Street
Stratford
Greater London
E15 1AZ

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Ticket office opening hours

Monday: 06:15 to 21:30
Tuesday: 06:15 to 21:30
Wednesday: 06:15 to 21:30
Thursday: 06:15 to 21:30
Friday: 06:15 to 21:30
Saturday: 06:15 to 21:30
Sunday: 06:40 to 21:30

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from ticket office
  Yes - from information point
- Information Services Open
  
  Elizabeth Line - from first train until last
- CIS
  - Departure Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Oystercard Topup
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Smartcard Comments
  
  Tickets can be collected onto Greater Anglia smartcards at this station.
- Travelcard
  
  Zone 2/3
All station facilities
- Seated Area
  
  Platform 1&2 - Multiple seats available covered under canopy.
  Platform 3&5 - Multiple seats available covered under canopy.
  Platform 6&8 - Multiple seats available covered under canopy.
  Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.
  Platform 10a - Waiting Shelters available
  Platform 11 - Waiting Shelter available
  Platform 12 - Waiting Shelter available
  Jubilee & DLR platforms - Seats available and covered by canopy.
- Waiting Room
- Station Buffet
  
  Coffee shops & Refreshment Kiosks available
- Toilets
  
  Accessible toilets are available located on Jubilee line concourse - radar key required.
  Toilets also available in the South concourse under the staircase.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Stratford (London) station
- Post Box
  
  Outside the station - Stratford Centre
- Atm Machine
  
  ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.
- Shops
  
  Newsagent located in the Central subway opposite platform 3&5 staircase
Accessibility and mobility access
- Helpline
  
  0343 222 1234
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  Staff are available to assist from the first to last train.
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- National Key Toilets
- Step Free Access
  
  Accessibility Category A. This station has step-free access to all platforms
  
  Coverage: whole Station
- Ticket Gates
  
  Ticket gates are staffed from first to last train
- Impaired Mobility Set Down
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Parking information
- Cycle Storage
  
  Spaces: 0
  Sheltered: Yes
  Cctv: Yes
  Location:
  Note that these are Council-owned cycle racks, located outside the front of the station
  
  Annotation:
  Cycle racks are available outside the Southern Ticket Hall area which are covered and have CCTV. This is a Westfield facility.
  There are also various bicycle racks in Meridian Square.
  There is a bicycle rack also located by the Gibbons road entrance
  
  Type: Stands
- CarPark
  
  Spaces: 0
  Number Accessible Spaces: 0
  Accessible Spaces Note:
  Car parking is available at Westfield's or Stratford Shopping Centre.
  
  Accessible Car Park Equipment: No
  Cctv: No
  
  Website: https://www.nationalrail.co.uk/
- Rail Replacement Services
  
  Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line will depart from:
  Montfichet Road, Bus Stop W, for Eastbound services
  
  Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/1xbacp Ibedo8 J Ca B54 P E R C/de7aeae732c393618b3bb36712f2db8d/ D R_ A_ Stratford_ C R L-064_ C R L-065.pdf
- Taxi Rank
  
  A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre.
- Onward Travel
  
  London Buses operate from outside the station.
  Information to plan your onward journey is available in a printable format Buses from Stratford (tfl.gov.uk)
- Metro Services
  
  London Underground Central Line and Jubilee Lines and Docklands Light Railway.
- Airport
  
  Elizabeth Line to Heathrow Airport
  DLR to London City Airport
  Greater Anglia to Stansted Airport via Tottenham Hale
Passenger services
- Customer Service
  
  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Tf L Lost property
  
  https://www.nationalrail.co.uk/

Live departures and arrivals