Station
Station facilities
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General service information
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Staffing LevelPart time
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Closed Circuit Television
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Information Available From StaffYes - from help point
Yes - from ticket office -
Information Services OpenMon-Fri 06:20 to 21:00
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CIS
- Departure Screens
- Arrival Screens
- Announcements
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Validator
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Penalty FaresSR
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All station facilities
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Seated Area
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Waiting RoomMon-Sun 05:00 to 23:59
Part of station buildings - one on platform 2 and another on platform 3
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Station Buffet
WH Smith, Coffee Vending Machines and café.
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Toilets
The toilets are located on the Concourse (RADAR key required) and in the Waiting Room on Platform 3.
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Atm Machine
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Shops
WHSmith
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Accessibility and mobility access
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Helpline
Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)
https://www.nationalrail.co.uk/ -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
Most taxis accessible, at front of station.
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National Key Toilets
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Step Free Access
This is a Category A station. This station has step-free access to all platform. The Passenger Assist meeting point is at the Automatic ticket gates.
Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.
Blue Badge parking bays: 10
Coverage: whole Station -
Ticket Gates
Ticket gates to all platforms
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Impaired Mobility Set Down
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Wheelchairs Available
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 88
Sheltered: Yes
Cctv: Yes
Type: Lockers,Stands -
CarPark
Operator Name: Scot Rail
Name: Station Car Park
Spaces: 276
Number Accessible Spaces: 10
Accessible Spaces Note:Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/ -
Rail Replacement Services
Buses pick up/drop off at Stirling bus station - Stance 14
Please click on the below link for the exact bus pick up location:-
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Taxi Rank
visit www.traintaxi.co.uk for details of taxis available for hire
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Onward Travel
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
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Cycle Hire
Nextbike cycle hire is available at the station. More information on the scheme can be found at www.nextbike.co.uk/en/stirling
For more information on cycling in and around Stirling can be found on the Active Travel hub Stirling pages www.stirlingactivetravelhub.org or by visiting the hub at located at Stirling station.
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Passenger services
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Customer Service
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Scot Rail Lost Property Informationhttps://www.nationalrail.co.uk/Mon-Sun 07:00 to 21:00
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