Station

Birmingham New Street

Address and directions

Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA

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Ticket office opening hours

Monday: 05:15 to 23:00
Tuesday: 05:15 to 23:00
Wednesday: 05:15 to 23:00
Thursday: 05:15 to 23:00
Friday: 05:15 to 23:00
Saturday: 05:15 to 23:00
Sunday: 08:00 to 23:00

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets
Wifi

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri 04:15 to 02:00
  Saturday 04:15 to 00:30
  Sunday 08:00 to 23:00
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
  
  Available at Customer Reception and station floorwalkers
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
All station facilities
- First Class Lounge
  
  Located
  On the paid concourse between Platforms 3 & 4
  Tickets Accepted
  Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
  Facilities
  Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
  Refreshments
  Tea, coffee, soft drinks.
  Wi-Fi
  Wi-Fi is available
  Showers
  No showers are available
  
  Mon-Fri 06:15 to 19:45
  Saturday 08:00 to 18:00
  Sunday 10:00 to 18:00
- Seated Area
- Waiting Room
  
  There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
- Station Buffet
  
  Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
- Toilets
  Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
  These are located between:
  - Platforms 2 - 3a (Blue Lounge)
  - Platforms 10 - 11a (Yellow Lounge)
  - Platforms 10 - 11b (Red Lounge)
- Baby Change
  
  Female toilets,Male toilets
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Birmingham New Street station
- Post Box
  
  No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
- Atm Machine
  
  ATM machines are located on the paid concourse
- Shops
  - Boots located on the main concourse, before the ticket barrier
  - Camden Food located beyond the ticket barrier
  - Costa located beyond the ticket barrier next to Platform 5b escalator
  - Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
  - M&S Food located on the main concourse
  - Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
  - The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
  - W H Smith located on the main concourse, before the ticket barrier
Accessibility and mobility access
- Helpline
  
  If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  Journey Care assistance is available prior to travel via the relevant Train Operator:
  - Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
  - CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
  - London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
  - Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
  We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
  Mon-Sun 07:30 to 23:59
- Induction Loop
- Accessible Ticket Machines
  
  Staff available to assist where required.
- Height Adjusted Ticket Office Counter
  
  Floorwalkers are available to assist all customers
- Ramp For Train Access
- Accessible Taxis
  
  Taxis drop off within the 'drop & go' off the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
  All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
  For more information visit Traintaxi
- Accessible Public Telephones
  
  Located opposite Network Rail Reception on the main concourse
- National Key Toilets
  
  Close to Platforms 1A and 12A and Platforms 10 and 11B
- Step Free Access
  
  The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
  All platforms have lifts and escalators
  
  Coverage: whole Station
- Ticket Gates
  
  Wide gates are available for wheelchair users, buggy's and passengers with luggage.
- Impaired Mobility Set Down
  Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
  Alternatively, please contact Passenger Assist of the relevant train operator:
  - West Midlands Railway - 0800 024 8998
  - Avanti West Coast - 0800 0158 123
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 58
  Sheltered: Yes
  Cctv: Yes
  Annotation:
  If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
  
  Type: Stands
- CarPark
  
  Operator Name: A P C O A Parking ( U K) Limited
  Name: Short Stay Car Park
  Spaces: 38
  Number Accessible Spaces: 0
  Accessible Spaces Note:
  There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street
  
  Accessible Car Park Equipment: No
  Cctv: Yes
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: http://www.apcoa.co.uk
- Taxi Rank
  
  Taxis drop off with the 'drop & go' in the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
- Onward Travel
  
  There are nearby bus stops on Smallbrook Queensway and Hill Street
  Most buses are wheelchair accessible.
  For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
- Metro Services
  
  For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
- Airport
  
  Regular train service to Birmingham International. 10 - 15 minute journey
Passenger services
- Customer Service
  
  Luggage received from terminated trains at Birmingham New Street only
- Left Luggage
  
  Operator Name: Excess Baggage Company
  
  https://www.left-baggage.co.uk/index/locations
- Lost Property
  
  Operator Name: Excess Baggage Company
  
  http://www.lostproperty.org/locations.php
  
  Mon-Fri 09:00 to 17:30

Live departures and arrivals