Shrewsbury

Address and directions

Shrewsbury Station
Castle Foregate
Shrewsbury
Shropshire
SY1 2DQ

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Ticket office opening hours

Monday: 05:20 to 20:40
Tuesday: 05:20 to 20:40
Wednesday: 05:20 to 20:40
Thursday: 05:20 to 20:40
Friday: 05:20 to 20:40
Saturday: 05:20 to 19:40
Sunday: 07:20 to 19:40

Station facilities

Parking
Shops
Step-free access
Ticket machine
Ticket office
Toilets

This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri 04:00 to 01:00
- CIS
  - Departure Screens
  - Arrival Screens
  - Announcements
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Penalty Fares
  
  AW
All station facilities
- Seated Area
- Waiting Room
  
  There is a waiting room on platform 4-7 and a waiting room on platform 3.
- Trolleys
- Station Buffet
  
  Two cafes are to be found at Shrewsbury station. The first is to the left of the station entrance as you enter the main station building. There is a Starbucks on the main island platforms with entrance doors off either platforms 4 and 7.
- Toilets
  
  The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
- Baby Change
- Telephones
- Wi Fi
  
  Find WiFi Hotspots around Shrewsbury station
Accessibility and mobility access
- Helpline
  
  03333 211202
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun 08:00 to 20:00
- Staff Help Available
  
  Monday to Saturday 04:00 to 01:00
  Sunday 07:00 to 00:45
  Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
  
  Mon-Fri 04:00 to 01:00
- Induction Loop
- Accessible Ticket Machines
  
  Ticket machines are located in the subway at the station entrance.
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
- Accessible Public Telephones
- National Key Toilets
  
  The National key toilets are located on Platform 4a; these toilets are operated by a radar key.
- Step Free Access
  
  Category A.
  Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.
  
  Coverage: whole Station
- Ticket Gates
  
  Wide aisle ticket gates available.
- Impaired Mobility Set Down
  
  Set down/ pick up point is located at the station front, under a canopy.
- Wheelchairs Available
- Assisted Travel
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
  
  Spaces: 72
  Sheltered: Yes
  Cctv: Yes
  Location:
  There are several cycle parking areas at Shrewsbury station. 20 Rail stands providing for up to 40 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline. 10 Rail stands providing for up to 20 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt. 6 Rail stands providing for up to 12 bicycle parking spaces are located on Platform 3.
  
  Type: Stands
- CarPark
  
  Car parking1:
  
  Operator Name: A P C O A
  Name: Howard Street
  Spaces: 145
  Number Accessible Spaces: 0
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  Open:
  Mon-Fri - 24h
  - 24h
  - 24h
  
  Website: https://www.apcoa.co.uk/tfwr
  
  Car parking2:
  
  Operator Name: A P C O A
  Name: Station Forecourt
  Spaces: 8
  Number Accessible Spaces: 5
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  Open:
  Mon-Fri - 24h
  - 24h
  - 24h
  
  Website: https://www.apcoa.co.uk/tfwr
- Rail Replacement Services
  
  Rail replacement vehicles will operate from the front of the station.
  Please check your destination before boarding.
  Please click here for walking directions from the station to the rail replacement bus stop.
- Taxi Rank
  
  Pick up and set down. There is a marked area at edge of car park at the station front.
- Onward Travel
  
  Bus stops are located near the station on Castle Street.
  Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk
  Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
- Cycle Hire
  
  There are no cycle hire facilities at this station.
Passenger services
- Customer Service
  
  Contact our Customer Relations team directly via the Transport for Wales Website.
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Transport for Wales
  
  https://www.nationalrail.co.uk/

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