If you have a question or concern, we’re happy to help


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Contact Transport for Wales Rail on What'sApp

Rail WhatsApp

07790 952 507

Monday to Friday: 07:00 – 20:00
Saturday: 08:00-20:00
Sunday: 11:00 – 20:00 

Follow Transport for Wales on Twitter

Rail Twitter


Monday to Friday: 07:00 – 20:00
Saturday: 08:00 - 20:00 
Sunday: 11:00 – 20:00

Contact us by using the form below

What is the nature of your contact
  • I'd like to make a complaint about my train journey
  • I'd like to apply for train ticket refund
  • Report a fault on a train or railway station e.g. radiator is broken, seat is torn
  • Metro improvement work
  • Other

If you're looking to make a complaint please use our complaint form

Complaint form

If you're looking for a refund please visit our refunds page


If there is an immediate safety threat such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 11 41 41

Your details

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Other ways to contact Rail

  • Phone
      • You can call us on 03333 211 202
        24/7 every day (except Christmas Day and Boxing Day)
      • If you prefer to talk to us in Welsh, please call 03333 211 202 and select option 1.
      • Calls to our number are charged at a local rate from a BT phone.
  • Post
      • You can write to us at: 
      • Freepost