Get in touch with our Rail team

What can I do online?

You can do these things online. It’s usually faster and saves you a phone call.

Get in touch on social media

We can help with anything from finding the best route for you, letting you know how disruption might affect your
journey, support with changing your tickets or claiming compensation.

We typically reply within 10 minutes and we're here to help you seven days a week. See our service times below.

Chat on WhatsApp

07790 952 507

Monday to Friday: 07:00 - 20:00
Saturday: 08:00 - 20:00
Sunday: 11:00 - 20:00



Monday to Friday: 07:00 - 20:00
Saturday: 08:00 - 20:00
Sunday: 11:00 - 20:00

Need a different team?

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Give us a call

You can call us 08:00 - 20:00 Monday to Saturday and 11:00 - 20:00 Sunday
If you prefer to talk to us in Welsh please call 03333 211 202 and select option 1.
Calls to our number are charged at a local rate from a BT phone.

Contact us form

Use our online and we'll get back to you as soon as possible - we aim to respond within 10 working days, but at very busy periods it may take up to 20 working days.

I'd like to ...
  • Get help with journey planning or timetables
  • Find out about stations or trains
  • Apply for ticket refund or change my ticket
  • Book assisted travel
  • Enquire/Book business travel
  • Report a crime
  • Report a fault on a train or railway station
  • Suggest Metro improvement work
  • Enquire about a commercial space
  • Make a complaint
  • Other

Make a complaint

If you're looking to make a complaint please use our complaint form

Complaint form

Ticket changes and refunds

If you''re looking to change your ticket or get a refund please visit our refunds page.

Ticket changes and refunds

Suggest Metro improvement work

If there is an immediate safety threat such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 11 41 41

Your details

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Get help with journey planning or timetables

The best way to get a quick answer to journey planning questions is get in touch with us on:

You can see our opening times above