If you have a question or concern, we’re happy to help.


You can connect with us on social media

Our social media accounts are monitored between the hours of 07:00 – 20:00 Monday to Friday 08:00-20:00 Saturday, and 11:00 – 20:00 on Sunday.

Follow Transport for Wales on Twitter Follow Transport for Wales on Instagram Follow Transport for Wales on Facebook


Alternatively, contact us by using the form below

Contact us


What is the nature of your contact
  • - Select -
  • I'd like to make a complaint
  • I'd like to apply for refund
  • Report a fault e.g. radiator is broken, seat is torn
  • Metro improvement work
  • Other

If you're looking to make a complaint please use our complaint form

Complaint form

If you're looking for a refund please visit our refunds page


If there is an immediate safety threat such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 11 41 41

Your Details

How would you like a response to this feedback?



Other ways to contact

  • WhatsApp
      • Contact us via WhatsApp on 07790 952507
      • WhatsApp is monitored between the hours of:
        Monday to Friday: 07:00 – 20:00
        Saturday: 08:00-20:00
        Sunday: 11:00 – 20:00 
  • Phone
      • You can call us on 0333 3211 202
      • We’re open from:
        Monday to Saturday: 08:00 - 20:00
        Sundays: 10:00 - 20:00
      • If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
      • Calls to our number are charged at a local rate from a BT phone.
  • Post
      • You can write to us at: 



Concessionary travel card (bus pass)

If you’re looking to apply for a concessionary travel card (bus pass), or have applied for one and are looking for an update on your application, please contact the help desk at travelcards@tfw.wales  or call 0300 303 4240. More information about concessionary travel can be found here.