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Saturday: 08:00-20:00
Sunday: 11:00 – 20:00

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Saturday: 08:00 - 20:00
Sunday: 11:00 – 20:00

Contact us by using the form below

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If you're looking to make a complaint please use our complaint form

Complaint form

If you're looking for a refund please visit our refunds page

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If there is an immediate safety threat such as:

People, animals or objects on or near the track
Damage or fault at a level crossing
A vehicle has hit a bridge
A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 11 41 41

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We may need to share details of your form with other parts of the Transport for Wales Group or other train operators if your claim or comments relate to another company. Please tick this box if you are happy for us to share these details.

It will not affect your right to make a claim and give comments but may make it more difficult for us to resolve your case quickly. Please note - we will not share your information for marketing purposes. Completion of this form confirms that the information provided is correct to the best of your knowledge. Transport for Wales reserves the right to share your personal details with other Train Operators and relevant third parties to prevent fraud and we may prosecute any individual making fraudulent claims.

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Other ways to contact Rail

Phone
- - You can call us on 03333 211 202
    24/7 every day (except Christmas Day and Boxing Day)
  - If you prefer to talk to us in Welsh, please call 03333 211 202 and select option 1.
  - Calls to our number are charged at a local rate from a BT phone.

Post
- - You can write to us at:
  - Freepost
  - TFW RAIL CUSTOMER RELATIONS