Other ways to contact
- Contact us via WhatsApp on 07790 952507
- WhatsApp is monitored between the hours of:
Monday to Friday: 07:00 – 20:00
Sunday: 11:00 – 20:00
- You can call us on 0333 3211 202
- We’re open from:
Monday to Saturday: 08:00 - 20:00
Sundays: 10:00 - 20:00
- If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
- Calls to our number are charged at a local rate from a BT phone.
- You can write to us at:
- TFW RAIL CUSTOMER RELATIONS
Concessionary travel card (bus pass)
If you’re looking to apply for a concessionary travel card (bus pass), or have applied for one and are looking for an update on your application, please contact the help desk at email@example.com or call 0300 303 4240. More information about concessionary travel can be found here.