Station facilities

  • Parking
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window).
General service information
Staffing Level
Part time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from ticket office
Information Services Open
Mon-Fri 06:15 to 21:05
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes

Ticket Office only.

Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Ticket Office: Yes
Ticket Machine: Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued

No
Smartcard Topup
Ticket Office: Yes
Ticket Machine: Yes
Smartcard Validator

No
Smartcard Comments

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or at ticket office. 

You can get a TFW SmartCard on our website: www.tfw.wales

Penalty Fares
AW
All station facilities
Seated Area
Yes
Waiting Room
Mon-Fri 06:15 to 19:15

On each platform.

Station Buffet

No
Toilets
Yes

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Baby changing facilities in ladies and gents toilets

Baby Change
Yes

Baby change facilities are in ladies and gents toilets on platform 1.

Telephones

No
Wi Fi
Yes

Find WiFi Hotspots around Colwyn Bay station

Accessibility and mobility access
Helpline

03333 211202

https://www.nationalrail.co.uk/
Mon-Sun 08:00 to 20:00
Staff Help Available

Help point available - Location: Alongside lift doors at both platform and bridge level

Induction loop availability - Induction Loops in Help Points and at Ticket Office Window

Mon-Fri 06:15 to 21:05
Induction Loop
Yes
Accessible Ticket Machines
Yes

The ticket machine is available during ticket office opening hours.

The ticket machine takes cash, debit and credit cards. They have touchscreen controls.

The ticket machine is next to the booking office.

Height Adjusted Ticket Office Counter
Yes
Ramp For Train Access
Yes
Accessible Taxis

No
Accessible Public Telephones

No
National Key Toilets
Yes

The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Step Free Access

Category A.

Step free access is available from the station car park and a footbridge with lifts connects both platforms.


Coverage: whole Station
Ticket Gates
Yes

Ticket gates available during ticket office opening hours. There are wide aisle gates.

Impaired Mobility Set Down
Yes

Outside the ticket office.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 20
Sheltered: Yes
Cctv: Yes
Location:

10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.


Annotation:

5 hoops


Type: Stands
CarPark

Operator Name: A P C O A
Name: Station Car Park
Spaces: 77
Number Accessible Spaces: 3
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Sun

Website: https://www.apcoa.co.uk/tfwr
Rail Replacement Services

The rail replacement bus stop is in the station car park.

Taxi Rank

At the front of the station.

Onward Travel

Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Cycle Hire

There are no cycle hire facilities at this station.

Passenger services
Customer Service

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
Yes

Operator Name: Transport for Wales
https://www.nationalrail.co.uk/
Live departures and arrivals

Overview 

Colwyn Bay station serves the pretty seaside resort of the same name, on the north coast of Wales. Originally opened in 1848 by the Chester and Holyhead Railway rebuilt forty years later, with the current building dating from 1965. 

With well over 1 million passenger journeys every year, it’s the busiest station on the North Wales Coast Line. Many of these passengers are holidaymakers seeking a relaxing break by the sea. The railway follows the line of the coast for many miles, giving visitors a preview of the glorious beaches North Wales has to offer. If you're interested in visiting this gorgeous area, knowing what to visit and where to go definitely pays off, so check out the best things to do in Colwyn Bay.

 

  • How long does it take to walk from Colwyn Bay station to Colwyn Bay town centre?

    • Going via Station Road the walk from Colwyn Bay station to the town centre takes around 5 minutes. 

  • What car parking facilities are available at Colwyn Bay station?

    • There are spaces for 76 cars at Colwyn Bay station. 

  • What facilities are there for bike storage at Colwyn Bay station?

    • With CCTV available, there are 10 bike spaces at Colwyn Bay station. 

  • What other facilities are available at Colwyn Bay station?

    • Toilets
    • Coin and card telephones
    • Disabled access - step-free throughout the station, with induction loops, wheelchairs and ramps readily available

  • Which popular destinations can be reached from Colwyn Bay station?