Accessibility statement for tfw.wales

Submitted by content-admin on Tue, 09/07/2021 - 14:00

1. Introduction

This accessibility statement applies to the website tfw.wales and the Welsh equivalent trc.cymru

This website is run by Transport for Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.
 

2. How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page
     

3. Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: customer.relations@tfwrail.wales

Call: 0333 3211 202

We’ll consider your request and get back to you.
 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

4. Technical information about this website’s accessibility

Transport for Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 – Level AA standard, due to the non-compliances and exemptions listed below.

  • Screen reader users using NVDA and Firefox are not provided audio feedback when navigating the list of stations in the 'To' and 'From' custom list boxes. This issue is being looked into and will be addressed in the next 4 weeks.
  • Screen reader users cannot access the departure and arrivals timeline at present, a fix for this is being looked at and will be addressed in the next 4 weeks.

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.


Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
 

5. Preparation of this accessibility statement

This statement was prepared on 07/09/2021.
It was last reviewed on 07/09/2021.

This website was last tested on 01/09/2021. The test was carried out by Digital Accessibility Centre.

You can read the full accessibility test report here https://digitalaccessibilitycentre.org/index.php/transport-for-wales-01.