FAQ

fflecsi services are provided by local bus operators working with councils and Transport for Wales.

It provides you with a quick and easy way to book a fflecsi bus. Once you’ve booked, our app confirms where it will pick you up and when it will arrive. You can even check the current location of your bus as it comes to pick you up.

fflecsi gives you the freedom to request your preferred pickup and drop-off locations. The system will then find the best option for your request.

Your bus will pick you up from a convenient point near to where you are, but this may not be at a bus stop. If you’re using our app, it will show you where your pick-up point is.

If you call us to book, our adviser will explain where your pick-up point is.

Our app will tell you when your bus will arrive. Please make sure you’re at your pick-up point in plenty of time.

We need to make sure your fflecsi service runs smoothly as other passengers will be relying on it.  Your bus will wait for you for two minutes but will then need to leave to pick up the next passenger.

fflecsi is designed to be an affordable service. For fare information, please check the location page for the area you’ll be travelling in. You can still use your season or pre-purchased ticket.

MyTravelpass discounts apply. You can also use your Concessionary Travel Card.

You pay on the bus using a contactless bank card or Smartcard. Some operators accept cash as well, but please check the location page to see if this is possible where you’re travelling.

You can’t pay in advance at the moment. We’re working on making it possible to pay using the app.

Yes. You can use your concessionary card on all fflecsi services.

fflecsi works differently to support local needs - check the location page for the area you want to see if this is possible.

Yes, everyone travelling, including children and babies, should be booked as an additional passenger.

The best way to book and manage your journeys is to download our app on your smartphone or tablet. You can call to book on 03002 340 300.