FAQ

fflecsi services are provided by local bus operators working with councils and Transport for Wales.

It provides you with a quick and easy way to book a fflecsi bus. Once you’ve booked, our app confirms where it will pick you up and when it will arrive. You can even check the current location of your bus as it comes to pick you up.

fflecsi gives you the freedom to request your preferred pickup and drop-off locations. The system will then find the best option for your request.

Your bus will pick you up from a convenient point near to where you are, but this may not be at a bus stop. If you’re using our app, it will show you where your pick-up point is.

If you call us to book, our adviser will explain where your pick-up point is.

Our app will tell you when your bus will arrive. Please make sure you’re at your pick-up point in plenty of time.

We need to make sure your fflecsi service runs smoothly as other passengers will be relying on it.  Your bus will wait for you for two minutes but will then need to leave to pick up the next passenger.

For fare information, please check the location page for the area you’ll be travelling in.

Child (5 - 15) and young persons (16 - 21) discounts are available. Make sure you choose the correct category in your settings. If you book a discounted youth fare, you must show your mytravelpass to the driver when boarding to confirm your eligibility.

You can also use your Concessionary Travel Card.

When booking your journey through the app, you can pay in advance with a debit or credit card. You can also pay on the bus using contactless or cash. In North Wales, operators accept Tap on, Tap off (TOTO) - tap your contactless card or device when you board and again when you get off. The adult single fare between the two points will be calculated, and the journey will count towards your 1bws daily and weekly cap.

Yes. You can use your concessionary card on all fflecsi services.

You can book your journey in advance through the fflecsi app or you can call our dedicated booking line on 03002 340 300 to get help with planning your fflecsi journeys and have your queries answered.

Yes, everyone travelling, including children and babies, should be booked as an additional passenger.

The best way to book and manage your journeys is to download our app on your smartphone or tablet. You can call to book on 03002 340 300.