FAQ

fflecsi services are provided by local bus operators working with councils and Transport for Wales.

Our app provides you with a quick and easy way to request fflecsi. Once you’ve booked, our app confirms where it’ll pick you up and when it’ll arrive. You can even check the current location of your bus as it comes to pick you up.

fflecsi will pick you up from where you like, drop you off where you want to go and bring you back again. As the bus doesn’t run to a fixed route or timetable, the route will vary depending on who else has booked at similar times with similar destination.

Your bus will pick you up from a convenient point near to where you are, but this may not be at a bus stop. If you’re using our app, it will show you where your pick-up point is.

If you call us to book, our adviser will explain where your pick-up point is.

Our app will tell you when your bus will arrive. Please make sure you’re at your pick-up point in plenty of time.

We need to make sure your fflecsi service runs smoothly as other passengers will be relying on it.  Your bus will wait for you for two minutes but will then need to leave to pick up the next passenger.

fflecsi is designed to be an affordable service. For fare information please check the location page for the area you’ll be travelling in. You can still use your season or pre-purchased ticket.

MyTravelpass discounts apply.

You can also use your 60 and over or disabled concessionary travel card.

You pay on the bus using a contactless bank card or Smartcard. Some operators accept cash as well, but please check the location page to see if this is possible where you’re travelling.

Yes. You can use your concessionary card on all fflecsi services.

fflecsi works differently to support local needs - check the location page for the area you want to see if this is possible.

Yes, all persons travelling, including children and babies, should be booked as an additional passenger.

The best way to book and manage your journeys is to download our app on your smartphone or tablet but you can still call to book by calling us on 0300 234 0300.