Due to slippery rails at Hawarden (HWD):
We expect the incident to last until 12:30 and disruption to services is expected until 13:30.
The problem has now been rectified and services are able to run.
We expect the first train to run through to be the 12:36 from Bidston and the 13:48 from Wrexham General.
We're sorry for the disruption to your journey today.
Alternative Travel Options
We have limited road transport running between Wrexham General and Birkenhead North provided by Keanes Coaches, to help you complete your journey, at no extra cost.
Birkenhead North all stops to Wrexham General rail replacement services will depart at 12:00 provided by Keanes Coaches.
Wrexham General all stops to Birkenhead North rail replacement services will depart at 12:00 and 13:00 provided by Keanes Coaches.
These arrangements are in place on services until 13:00.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
