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Due to a speed restriction because of high track temperatures earlier on this train's journey between Heath Low Level (HLL) and Caerphilly (CPH):
Services may be delayed by up to 10 minutes.
Services may be cancelled in the Coryton and Caerphilly area.
We expect the incident to last until 17:30 and disruption to services is expected until 19:00.
What's Happened?
Hot weather has been forecast meaning, for safety, trains will be running more slowly than normal through the area.
We apologise for the disruption caused to your journey.
Check services running in the area using the Transport for Wales Live Map
For more information on the difficulties posed by hot weather, visit Network Rail’s Delays Explained website.
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
Pay As You Go
If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.
Due to a speed restriction because of high track temperatures between Cwmbach (CMH) and Fernhill (FER):
Services may be delayed by up to 10 minutes.
Services may be cancelled in both directions between Pontypridd (PPD) and Aberdare Platform 1 (ABA).
We expect the incident to last until 17:20 and disruption to services is expected until 19:00.
What's Happened?
Hot weather has been forecast meaning, for safety, trains will be running more slowly than normal through the area
Check services running in the area using the Transport for Wales Live Map
For more information on the difficulties posed by hot weather, visit Network Rail’s Delays Explained website.
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
Pay As You Go
If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.
Due to more trains than usual needing repairs at the same time between Aberystwyth (AYW) and Birmingham International (BHI):
Services may be delayed by up to 60 minutes.
Services may be cancelled in both directions between Aberystwyth (AYW) and Birmingham International (BHI).
We expect the incident to last until the end of the day and disruption to services is expected from 12:00 until the end of the day.
What's Happened?
Due to a shortage of trains, fewer trains are able to run between Aberystwyth and Birmingham International.
We apologise for the disruption caused to your journey.
Check services running in the area using the Transport for Wales Live Map
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
Pay As You Go
If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.
Alternative Travel Options
We have limited road transport at Machynlleth running between Aberystwyth and Machynlleth provided by Lloyds, to help you complete your journey, at no extra cost.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Due to more trains than usual needing repairs at the same time between Swansea (SWA) and Shrewsbury (SHR):
Services will be delayed by up to 60 minutes.
Services may be cancelled in both directions between Swansea (SWA) and Shrewsbury (SHR).
We expect the incident to last until the end of the day and disruption to services is expected from 05:48 until the end of the day.
What's Happened?
Due to a shortage of trains, fewer trains are able to run between Swansea and Shrewsbury.
We apologise for the disruption caused to your journey.
Check services running in the area using the Transport for Wales Live Map
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
Pay As You Go
If you're using Pay As You Go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.
Alternative Travel Options
We have limited road transport at Llandrindod running between Llandrindod and Shrewsbury/Swansea provided by AC Jenkins, to help you complete your journey, at no extra cost.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations