Complaints | Help and contact | Transport for Wales

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Complaint and feedback submission

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I want to make a complaint/leave feedback about:

Journey details

Date of travel

Departure station

Arrival station

Scheduled departure time

If your journey was delayed, let us know by how much

Compensation preference

Account name:

Sort Code:

Account number:

Upload image of your ticket

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Please upload a scanned copy or photo of your ticket

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Staff member details

Select station

Job title: (if known)

Name: (if known)

Date of incident:

Approximate time:

Departure station

Arrival station

Date of journey

Departure time:

Job title: (if known)

Name: (if known)

Date of incident:

Approximate time:

Staff location

Station (if applicable)

Name (if known)

Date of incident

Approximate time

Information

What was the problem with the information?

What was the source of the information?

Please specify

Date of travel

Date of incident

Approximate time

Ticket or refund details

What was the problem with the ticket or refund?

Please specify

Ticket type

Please specify

Date of travel

Scheduled departure time

Where did you buy your ticket?

Station name (if relevant)

Approximately when did you buy your ticket?

If it's easier, please upload a scanned copy or photo of your ticket

Upload image

If it's easier, please upload a scanned copy or photo of your ticket

Accepted formats: gif jpg png jpeg

Station section

Which station do you want to complain about?

Journey details

Departure station

Arrival station

Date of travel

Time of travel:

South Wales metro improvement work

Address

Address 2

City/Town

State/Province

Zip/Postal Code

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Please upload your photo(s)

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If there is an immediate safety threat such as:

People, animals or objects on or near the track
Damage or fault at a level crossing
A vehicle has hit a bridge
A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 114 141

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