Complaints | Help and contact | Transport for Wales

If you have a question or concern, we’re happy to help

Complaint and feedback submission

Please confirm your language preference

English

Welsh

I want to make a complaint/leave feedback about:

Journey details

Date of travel

Departure station

Arrival station

Scheduled departure time

If your journey was delayed, let us know by how much

Compensation preference

Account name:

Sort Code:

Account number:

Upload image of your ticket

Choose file

Please upload a scanned copy or photo of your ticket

Accepted formats: gif jpg png jpeg

Staff member details

Select station

Job title: (if known)

Name: (if known)

Date of incident:

Approximate time:

Departure station

Arrival station

Date of journey

Departure time:

Job title: (if known)

Name: (if known)

Date of incident:

Approximate time:

Staff location

Station (if applicable)

Name (if known)

Date of incident

Approximate time

Information

What was the problem with the information?

What was the source of the information?

Please specify

Date of travel

Date of incident

Approximate time

Ticket or refund details

What was the problem with the ticket or refund?

Please specify

Ticket type

Please specify

Date of travel

Scheduled departure time

Where did you buy your ticket?

Station name (if relevant)

Approximately when did you buy your ticket?

If it's easier, please upload a scanned copy or photo of your ticket

Upload image

If it's easier, please upload a scanned copy or photo of your ticket

Accepted formats: gif jpg png jpeg

Station section

Which station do you want to complain about?

Journey details

Departure station

Arrival station

Date of travel

Time of travel:

South Wales metro improvement work

Address

Address 2

City/Town

State/Province

Zip/Postal Code

Upload your photos

Choose files

Please upload your photo(s)

Accepted formats: gif jpg png jpeg

If there is an immediate safety threat such as:

People, animals or objects on or near the track
Damage or fault at a level crossing
A vehicle has hit a bridge
A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 114 141

Your comments

Your comments text 0 / 140

Your details

How would you like a response to this feedback?:

By email

By phone

By post

I don't need a response

First name:

Surname:

Phone number

Address

Address 2

City/Town

State/Province

Postcode (address lookup)

Email:

Confirm email

agree

We may need to share details of your form with other parts of the Transport for Wales Group or other train operators if your claim or comments relate to another company. Please tick this box if you are happy for us to share these details.

It will not affect your right to make a claim and give comments but may make it more difficult for us to resolve your case quickly. Please note - we will not share your information for marketing purposes. Completion of this form confirms that the information provided is correct to the best of your knowledge. Transport for Wales reserves the right to share your personal details with other Train Operators and relevant third parties to prevent fraud and we may prosecute any individual making fraudulent claims.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.