If you have a question or concern, we’re happy to help Complaint and feedback submission Please confirm your language preference English Welsh I want to make a complaint/leave feedback about: Complaint choice Complaint choice My train journeyA member of staffCustomer InformationTickets or refundsA stationSouth Wales metro improvement workRail replacement feedbackSomething else My train journey A member of staff Customer Information Tickets or refunds A station South Wales metro improvement work Rail replacement feedback Something else Journey details Date of travel Departure station Arrival station Scheduled departure time If your journey was delayed, let us know by how much If your journey was delayed, let us know by how much 1 - 15 mins16 - 30 mins31 - 60 mins1 - 2 hours2+ hours 1 - 15 mins 16 - 30 mins 31 - 60 mins 1 - 2 hours 2+ hours Compensation preference Compensation preference Rail Travel VoucherBACS (Bank Transfer)Charity (Wales Air Ambulance) Rail Travel Voucher BACS (Bank Transfer) Charity (Wales Air Ambulance) Account name: Sort Code: Account number: Upload image of your ticket? Choose file Please upload a scanned copy or photo of your ticket Accepted formats: gif jpg png jpeg Staff member details Where was the member of staff Where was the member of staff At the stationOn the trainIn the customer service teamOther At the station On the train In the customer service team Other Select station Job title: (if known) Name: (if known)? Date of incident: Approximate time: Departure station Arrival station Date of journey Departure time: Job title: (if known) Name: (if known) Name: (if known) Date of incident: Approximate time: Staff location Station (if applicable) Name (if known) Date of incident Approximate time Information What was the problem with the information? What was the problem with the information? Incorrect informationNo informationDifficult to understand Incorrect information No information Difficult to understand What was the source of the information? What was the source of the information? PosterOn train display screenStation information screenText on websiteLeafletAppTelephone staffStation staffConductorOther Poster On train display screen Station information screen Text on website Leaflet App Telephone staff Station staff Conductor Other Please specify Date of travel Date of incident Approximate time Ticket or refund details What was the problem with the ticket or refund? What was the problem with the ticket or refund? PricingA ticket I was soldYour refunds policyOther Pricing A ticket I was sold Your refunds policy Other Please specify Ticket type Ticket type SingleReturnAdvanceSeason ticketOtherI don't know Single Return Advance Season ticket Other I don't know Please specify Departure station Arrival station Date of travel Scheduled departure time Where did you buy your ticket? Where did you buy your ticket? Ticket officeStation ticket machineOnlineOver the phoneOther Ticket office Station ticket machine Online Over the phone Other Station name (if relevant) Approximately when did you buy your ticket? If it's easier, please upload a scanned copy or photo of your ticket? Upload image If it's easier, please upload a scanned copy or photo of your ticket Accepted formats: gif jpg png jpeg Station section Which station do you want to complain about? Journey details Departure station Arrival station Date of travel Time of travel: South Wales metro improvement work Address Address Address 2 City/Town State/Province State/Province AlabamaAlaskaAmerican SamoaArizonaArkansasArmed Forces (Canada, Europe, Africa, or Middle East)Armed Forces AmericasArmed Forces PacificCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFederated States of MicronesiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming Alabama Alaska American Samoa Arizona Arkansas Armed Forces (Canada, Europe, Africa, or Middle East) Armed Forces Americas Armed Forces Pacific California Colorado Connecticut Delaware District of Columbia Federated States of Micronesia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Marshall Islands Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Northern Mariana Islands Ohio Oklahoma Oregon Palau Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington West Virginia Wisconsin Wyoming Zip/Postal Code Upload your photos? Choose files Please upload your photo(s) Accepted formats: gif jpg png jpeg If there is an immediate safety threat such as: People, animals or objects on or near the track Damage or fault at a level crossing A vehicle has hit a bridge A broken fence or open gateway allowing access to the track Please call us immediately on 03457 114 141 Your comments Your comments text 0 / 140 Your details How would you like a response to this feedback?: By email By phone By post I don't need a response Name: First name: Surname: Phone number Address Address Address 2 City/Town State/Province Postcode (address lookup) Email: Email: Confirm email agree We may need to share details of your form with other parts of the Transport for Wales Group or other train operators if your claim or comments relate to another company. Please tick this box if you are happy for us to share these details. It will not affect your right to make a claim and give comments but may make it more difficult for us to resolve your case quickly. Please note - we will not share your information for marketing purposes. Completion of this form confirms that the information provided is correct to the best of your knowledge. Transport for Wales reserves the right to share your personal details with other Train Operators and relevant third parties to prevent fraud and we may prosecute any individual making fraudulent claims. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Leave this field blank