If you have a question or concern, we’re happy to help Complaint and feedback submission Please confirm your language preference English Welsh I want to make a complaint/leave feedback about: My train journeyA member of staffCustomer InformationTickets or refundsA stationSouth Wales metro improvement workRail replacement feedbackSomething else Journey details Date of travel Departure station Arrival station Scheduled departure time If your journey was delayed, let us know by how much 1 - 15 mins16 - 30 mins31 - 60 mins1 - 2 hours2+ hours Compensation preference Rail Travel VoucherBACS (Bank Transfer)Charity (Wales Air Ambulance) Account name: Sort Code: Account number: Upload image of your ticket? Choose file Please upload a scanned copy or photo of your ticket Accepted formats: gif jpg png jpeg Staff member details Where was the member of staff At the stationOn the trainIn the customer service teamOther Select station Job title: (if known) Name: (if known)? Date of incident: Approximate time: Departure station Arrival station Date of journey Departure time: Job title: (if known) Name: (if known) Name: (if known) Date of incident: Approximate time: Staff location Station (if applicable) Name (if known) Date of incident Approximate time Information What was the problem with the information? Incorrect informationNo informationDifficult to understand What was the source of the information? PosterOn train display screenStation information screenText on websiteLeafletAppTelephone staffStation staffConductorOther Please specify Date of travel Date of incident Approximate time Ticket or refund details What was the problem with the ticket or refund? PricingA ticket I was soldYour refunds policyOther Please specify Ticket type SingleReturnAdvanceSeason ticketOtherI don't know Please specify Departure station Arrival station Date of travel Scheduled departure time Where did you buy your ticket? Ticket officeStation ticket machineOnlineOver the phoneOther Station name (if relevant) Approximately when did you buy your ticket? If it's easier, please upload a scanned copy or photo of your ticket? Upload image If it's easier, please upload a scanned copy or photo of your ticket Accepted formats: gif jpg png jpeg Station section Which station do you want to complain about? Journey details Departure station Arrival station Date of travel Time of travel: South Wales metro improvement work Address Address Address 2 City/Town State/Province AlabamaAlaskaAmerican SamoaArizonaArkansasArmed Forces (Canada, Europe, Africa, or Middle East)Armed Forces AmericasArmed Forces PacificCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFederated States of MicronesiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming Zip/Postal Code Upload your photos? Choose files Please upload your photo(s) Accepted formats: gif jpg png jpeg If there is an immediate safety threat such as: People, animals or objects on or near the track Damage or fault at a level crossing A vehicle has hit a bridge A broken fence or open gateway allowing access to the track Please call us immediately on 03457 114 141 Your comments Your comments text 0 / 140 Your details How would you like a response to this feedback?: By email By phone By post I don't need a response Name: First name: Surname: Phone number Address Address Address 2 City/Town State/Province Postcode (address lookup) Email: Email: Confirm email agree We may need to share details of your form with other parts of the Transport for Wales Group or other train operators if your claim or comments relate to another company. Please tick this box if you are happy for us to share these details. It will not affect your right to make a claim and give comments but may make it more difficult for us to resolve your case quickly. Please note - we will not share your information for marketing purposes. Completion of this form confirms that the information provided is correct to the best of your knowledge. Transport for Wales reserves the right to share your personal details with other Train Operators and relevant third parties to prevent fraud and we may prosecute any individual making fraudulent claims. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Leave this field blank
