Help with your rail travel

We can help with every stage of your journey from finding the best route to changing tickets or claiming compensation if your journey was delayed.


Planning your journey

On your journey


After you travel

More about compensation


Need to speak to us? We're here to help

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Contact us

Need help? From journey planning and ticket info, our Customer Relations team can help

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Unhappy with an aspect of our service? Make a complaint here.

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We'd love to hear about the times our staff have impressed you