Rail help

Help with your rail travel

We can help with every stage of your journey from finding the best route to changing tickets or claiming compensation if your journey was delayed.

Planning your journey

  Ticket types and planning

• Planning your route
• Ticket types
• Group tickets
• Season tickets
• Ticket changes and refunds

  Accessible travel

• Accessible travel
• Booking assisted travel
• Mobility scooters and wheelchairs
• Train accessibility
• Station accessibility
• Policies and information

Do it online

	Book Assistance
	Apply for a concessionary card
	Get baby on board information
	Planned improvement works

On your journey

  Disruption and events

• Industrial action
• Disruption and service alterations
• Events
• Customer information pledges

  Traveling

• Accessibility
• Travel safer
• Onboard our trains
• At our stations

Do it online

	Report a fault
	Capacity Checker
	Live route status

After you travel

More about compensation

Need to speak to us? We're here to help

Contact us Need help? From journey planning and ticket info, our Customer Relations team can help

Complaints Unhappy with an aspect of our service? Make a complaint here.

Praise We'd love to hear about the times our staff have impressed you