Due to a fault with the signalling system between Hereford (HFD) and Shrewsbury (SHR):
Services may be delayed by up to 75 minutes.
Services may be cancelled from Hereford (HFD) towards Shrewsbury (SHR).
We expect the incident to last until 21:30 and disruption to services is expected until 22:00.
What's Happened?
We have been made aware of a signalling problem between Hereford and Shrewsbury
As a result, train services towards Shrewsbury will not be able to run through the area until the signalling system is working normally.
Our colleagues at Network Rail are aware of the problem and technicians are currently en route to the affected area with an eta of 19:30.
We will publish more information here, once we have received an update from the infrastructure technicians.
Please check back shortly. We apologise for the disruption caused to your journey.
Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:
- West Midlands Railway between Hereford and Birmingham New Street. Customers can then connect with Transport for Wales services to Shrewsbury and Crewe from Birmingham New Street.
These arrangements are in place on services until 20:00.
If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.
Alternative Travel Options
We have limited road transport at Hereford running between Hereford and Shrewsbury provided by CMD, Regional Transport and Star Coaches, to help you complete your journey, at no extra cost.
These arrangements are in place on services until 21:00.
Road Transport will take longer than rail services. Please allow extra time to complete your journey.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please visit the National Rail website.
Calling points for road transport may be found on station information posters and https://tfw.wales/places/stations
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.