Due to the emergency services dealing with an incident at Rhyl (RHL):
Services may be delayed by up to 60 minutes.
Services may be cancelled in both directions between Chester (CTR) and Holyhead (HHD).
We expect the incident to last until 15:00 and disruption to services is expected until 17:00.
Please check back here for more information shortly. We apologise for the disruption caused to your journey.
Alternative Travel Options:
Customers can use local bus services to complete journeys where possible at no extra cost:
Route 5 and 5D provided by Arriva Bus Wales between Bangor and Llandudno Junction.
Route 13 provided by Arriva Bus Wales between Llandudno Junction and Rhyl.
Route 11C and 11F provided by Arriva Bus Wales between Rhyl and Flint.
Route 11 provided by Arriva Bus Wales between Flint and Chester.
Find details of these services using the journey planner at www.traveline.cymru.
These arrangements are in place on services until 16:00
Further Information
If one of our trains is delayed or cancelled and you arrive at your destination station more than 15 minutes later than scheduled, you can claim compensation through 'Delay Repay'. Delay Repay | TfW
For more information on what causes delays on the railway, visit Network Rail’s Delays Explained website.
Check services running in the area using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.
Services from other operators and on other parts of the network may also be disrupted. Check your journey at www.tfw.wales.
If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.
Pay as you go customers
If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.
Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.
If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.
