Train accessibility

Train accessibility

Details of our fleet will be included within this webpage as and when each type of train is refurbished or withdrawn and replaced.

Alternatively, you can access the info below.

Making Rail Accessible: A guide to our fleet of trains | Open as PDF

Assisted travel team

Our Assisted Travel Team can provide advice, book assistance and arrange tickets for your journey, regardless of train operator.

To make a booking or for more information about Passenger Assist call our Assisted Travel team: 03330 050 501 (Open 24 hours every day, except 25 and 26 December) RelayUK: 18001 03330 050 501 or visit tfw.wales/accessible-travel. You can also simply “turn up and go” without booking assistance in advance. We’ll provide assistance to get you to your destination.

Assistance during your journey

Should you require assistance with boarding and alighting the train, this will be provided by the conductor on the train or by station staff where staff are present. Details of which stations have staff and the times they are available to assist can be found in our booklet ‘Making Rail Accessible - helping older and disabled passengers.’

Wheelchairs and powered mobility scooters on trains

We can accommodate wheelchairs and powered mobility scooters with dimensions of up to 700mm x 1200mm (including footplates), with a turning radius of 900mm, and a maximum combined weight (wheelchair and passenger) of 300kg. Please check the dimensions of your wheelchair and powered mobility scooter before travel to avoid disappointment if they cannot be carried on the train.

Universal toilets on-board

All our fleet have Universal accessible toilets as well as baby changing facilities. Please check with railway staff or door signs to ensure you access the right part of the train.

On-board universal toilet dimensions

Units that have a universal toilet on board for passengers with reduced mobility have a door width of 800mm, unless otherwise stated. Please see the specific class of train within this document for further details.

Please note that these dimensions may differ from fleet to fleet. Class 158 has a smaller universal accessible toilet and limited room to manoeuvre a wheelchair. For further information please visit the Class 158 page within this document. If you would like further assistance to determine which services are operated by these trains, please contact the Assisted Travel team. They can assist in planning your journey and can suggest alternative services for you.

On-board audio and visual information

Most trains in our fleet provide on-board audio and visual information. Please check before boarding.

Alternative formats

All out documentation confirms to the Welsh language standards/Welsh language Act and are available Bilingually.

Alternative formats of all our documents are free of charge, from the Customer Relations team. The team can provide alternative formats such a large print, Braille or audio versions.

We will provide the large-print document within seven days of receiving your request, and any other formats as soon as possible.

If you would like copies of these guides or any other TfW publications in an alternative format, please contact us in the following ways:

Telephone the Customer Relations team on 03333 211 202
Lines are open from 08:00 - 20:00 Monday to Saturday and 11:00 - 20:00 on Sundays (except 25 and 26 December).

Contact us online by filling out a feedback form on tfw.wales/contact-us

Write to us at:

• Customer Relations,
  Transport for Wales Rail Limited,
  3 Llys Cadwyn, Pontypridd, CF37 4TH

TfW Social Media, follow:

• X @TfWrail
• Instagram @TfWrail
• Facebook @TfWrail

For information on passenger assistance, please visit tfw.wales/passenger-assistance

For delay compensation, please visit tfw.wales/delay-repay-compensation

Additional contact details can be found at tfw.wales/contact-us
 

Summary

Train

Accessibility

Other

Class 150

Yes

Yes

Yes

2

1

Yes

2

No

Yes

Yes

No

No

Yes

Yes

Class 153

Yes

Yes

**

1/2

1*

**

2

No

Yes*

Yes

No

No

Yes*

Yes*

Class 158

Yes

Yes

Yes

2

1

Yes

2

Yes

Yes

Yes

No

1

Yes

Yes

Mark 4

Yes

Yes

Yes

4

1

Yes

4

Yes

Yes

Yes

Yes

3

Yes

Yes

Class 230

Yes

Yes

Yes

2

1

Yes

No

No

Yes

Yes

No

No

Yes

Yes

Class 197

Yes

TBC

Yes

2

1

Yes

TBC

Yes

Yes

Yes

No

0/1**

Yes

Yes

Class 231

Yes

Yes

Yes

2

1

Yes

9

No

Yes

Yes

No

No

Yes

Yes

Class 756

Yes

Yes

Yes

2

1

Yes

6/9**

No

Yes

Yes

No

No

Yes

Yes

Class 398

Yes

Yes

Yes

2

No

No

6

No

Yes

Yes

No

No

Yes

Yes

* Refurbished fleet only

** See full breakdown for details

Transport for Wales exists to drive forward the Welsh Government’s vision of a high quality, safe, integrated, affordable and accessible transport network that the people of Wales are proud of. Transport for Wales is key to delivering the Welsh Government’s key themes as set out in Prosperity for All: The National Strategy.

For Wales and its people to thrive, we need to be connected to one another, to the services we need and to open up new opportunities. Our work focuses on making these connections happen - by planning, commissioning and managing efficient transport networks and by drawing on the very best skills from across industry, government and society.

We are creating a transport network fit for the future that contributes to the long-term sustainability of Wales and those communities connected to us.

Metro

Reduced journey times, more services and better connections are just some of the benefits you can expect from Metro, the exciting new transport system that will transform the way we all travel Wales and the borders.

Metro will be a world-class transport network that will transform people’s lives in Wales and the borders, improving access to job, leisure and other opportunities.

Metro will also transform Wales’ economic prospects.

Work on the South Wales Metro is already underway and we’re developing options to improve and enhance the transport network in North Wales and Swansea Bay.