
Train accessibility
A new fleet of trains will gradually be introduced between now and December 2022. Details will be included within this webpage as and when each type of train is refurbished or withdrawn and replaced.
Making Rail Accessible: A guide to our fleet of trains | Open as PDF
Making Rail Accessible: A guide to our fleet of trains | Open as Word Doc
Alternatively, you can access the info below
Assisted travel team
Our Assisted Travel Team can provide advice, book assistance and arrange tickets for your journey, regardless of train operator. They can be contacted 24 hours a day, every day except Christmas Day on 033 300 50 501. The Next Generation Text service number for people with hearing and speech difficulties is 18001 033 300 50 501.
Assistance during your journey
Should you require assistance with boarding and alighting the train, this will be provided by the conductor on the train or by station staff where staff are present. Details of which stations have staff and the times they are available to assist can be found in our booklet ‘Making Rail Accessible - helping older and disabled passengers.’
Wheelchairs and powered mobility scooters on trains
We can accommodate wheelchairs and powered mobility scooters with dimensions of up to 700mm x 1200mm (including footplates), with a turning radius of 900mm, and a maximum combined weight (wheelchair and passenger) of 300kg. Please check the dimensions of your wheelchair and powered mobility scooter before travel to avoid disappointment if they cannot be carried on the train.
Universal toilets on-board
All our fleet have Universal accessible toilets as well as baby changing facilities. Please check with railway staff or door signs to ensure you access the right part of the train.
On-board universal toilet dimensions
Units that have a universal toilet on board for passengers with reduced mobility have a door width of 800mm, unless otherwise stated. Please see the specific class of train within this document for further details.
Please note that these dimensions may differ from fleet to fleet. Class 158 has a smaller universal accessible toilet and limited room to manoeuvre a wheelchair. For further information please visit the Class 158 page within this document. If you would like further assistance to determine which services are operated by these trains, please contact the Assisted Travel team. They can assist in planning your journey and can suggest alternative services for you.
Alternative formats
All out documentation confirms to the Welsh language standards/Welsh language Act and are available Bilingually.
Alternative formats of all our documents are free of charge, from the Customer Relations team. The team can provide alternative formats such a large print, Braille or audio versions.
We will provide the large-print document within seven days of receiving your request, and any other formats as soon as possible. If you would like copies of these guides or any other TfW publications in an alternative format, please contact us.
For information on passenger assistance or delay compensation, please visit these pages.
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Class 150
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Current fleet
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Class 150s are two carriage diesel trains
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Year built | 1987
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Number in fleet | 36
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9 of the Class 150 fleet have recently been fitted with Automated Passenger Counting (APC), which monitors the business of each service
Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space Yes Universal toilet 2 Door width 825mm Routes
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Heart of Wales line
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West Wales - Swansea - Cardiff
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Llandudno - Llandudno Junction
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Llandudno Junction - Blaenau Ffestiniog
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Wrexham - Bidston
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All Valleys routes and City Line
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Maesteg - Ebbw Vale and Cheltenham
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Crewe - Chester
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South Wales - Manchester Piccadilly
These are the most common routes but they are subject to change.
What’s inside
Bicycle space 4 Charging sockets 3-pin and USB Yes Public Address Yes Seats 108 Seats - additional tip-up 6 Priority seats Yes Universal toilet 1 Visual Information Screens Yes Wheelchair users’ space 2 Wi-Fi Yes Carriage layout
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Class 153
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Current fleet
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Class 153s are single carriage diesel trains which normally operate in coupled pairs
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Year built | 1987 - 1988
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Number in fleet | 26
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There are 2 types of unit in service at the moment.
UAT (with Universal Accessible Toilet)
Non-UAT (without any toilet).
Where possible, a UAT unit will be coupled with a Non-UAT unit
Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space (non-UAT) 1 Wheelchair users' space (UAT) 2 Universal toilet (non-UAT) 0 Universal toilet (UAT) 1 Door width 820mm Routes
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Heart of Wales line
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West Wales - Swansea - Cardiff - Shrewsbury - Crewe
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Cardiff Bay Shuttles
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Chester - Liverpool Lime St
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Crewe - Chester
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City Line
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Rhymney - Cardiff
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South Wales - Manchester Piccadilly
These are the most common routes but they are subject to change.
What’s inside
Bicycle space 2 Charging sockets 3-pin and USB Yes Public Address Yes Seats 56 Seats - additional tip-up 3 Priority seats Yes Universal toilet (non-UAT) 0 Universal toilet (UAT) 1 Wheelchair users' space (non-UAT) 1 Wheelchair users' space (UAT) 2 Carriage layout
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Class 158
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Current fleet
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Class 158s are two carriage diesel trains
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Year built | 1989 - 1992
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Number in fleet | 24
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Please note, Class 158s have a smaller universal accessible toilet and limited room to manoeuvre a wheelchair
Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 820mm Routes
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West Wales - Manchester
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West Wales - Holyhead
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Shrewsbury - Wolverhampton and Birmingham
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Shrewsbury - Cambrian Coast Line (these are the only trains used on the Cambrian Coast Line)
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North Wales Coast Line
These are the most common routes but they are subject to change.
What’s inside
Bicycle space 2 Catering - at seat (selected services ony) Yes Charging sockets 3-pin and USB Yes Public Address Yes Seats 134 Seats - additional tip-up 6 Priority seats Yes Universal toilet (non-UAT) 1 Toilet - not wheelchair accessible 1 Wheelchair users' space (non-UAT) 2 Visual Information Screens Yes WiFi Yes Carriage layout
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Class 170
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Current fleet
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Class 170s are two and three carriage diesel trains
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Year built | 1998 - 2005
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Number in fleet | 12
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Two carriages | 4
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Three carriages | 8
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Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 970mm Routes
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Maesteg - Ebbw Vale and Cheltenham
These are the most common routes but they are subject to change.
What’s inside
Bicycle space 2 Charging sockets 3-pin and USB Yes Public Address Yes Seats | two carriages 126 Seats | three carriages 187 Seats - additional tip-up 5 Priority seats Yes Universal toilet (non-UAT) 1 Toilet - not wheelchair accessible | two carriages 1 Toilet - not wheelchair accessible | three carriages 2 Wheelchair users' space (non-UAT) 2 Carriage layout
2 Carriage layout
3 Carriage layout
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Class 175
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Current fleet
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Class 175s are two and three carriage diesel trains
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Year built | 1999-2001
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Number in fleet | 27
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Two carriages | 11
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Three carriages | 16
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Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 900mm Routes
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West Wales - Manchester
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West Wales - Holyhead
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Shrewsbury - Wolverhampton and Birmingham
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North Wales Coast Line
These are the most common routes but they are subject to change.
What’s inside
Bicycle space 2 Catering - at seat (selected services only) Yes Charging sockets 3-pin and USB Yes Public Address Yes Seats | two carriages 122 Seats | three carriages 190 Seats - additional tip-up | Two carriages 6 Seats - additional tip-up | Three carriages
8 Priority seats Yes Universal toilet (non-UAT) 1 Toilet - not wheelchair accessible | two carriages 1 Toilet - not wheelchair accessible | three carriages 2 Wheelchair users' space (non-UAT) 2 Visual Information Screens Yes WiFi Yes Carriage layout
2 Carriage layout
3 Carriage layout
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Class 769
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Current fleet
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Class 769s are four carriage diesel trains.
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There are two sub-classes
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769/0
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769/4
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Year built | 1987 - 1988
(Class 319 EMU converted to Class 769 DEMU in 2019) -
Number in fleet | 8
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769/0 | 4
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769/4 | 4
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Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 825mm Routes
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Rhymney - Penarth
These are the most common routes but they are subject to change.
What’s inside
Baby changing Yes Bicycle space
Not dedicated, flexible use space2 Catering - at seat (selected services only) Yes Charging sockets USB only Yes Public Address Yes Seats | 769/0 303 Seats | 769/4 268 Priority seats Yes Universal toilet (non-UAT) 1 Wheelchair users' space (non-UAT) 2 Visual Information Screens Yes WiFi Yes Carriage layout
769/0 Carriage layout
769/4 Carriage layout
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Mark 4 Coach
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Current fleet
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Mark 4 Coaches are locomotive-hauled coaches.
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Year built | 1989 - 1992
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Number in fleet 12 coaches, making up 3 trains
Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 800mm Routes
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Cardiff - Holyhead
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Future plans to run Swansea - Manchester Piccadilly (from December 2022)
These are the most common routes but they are subject to change.
What’s inside
Baby changing Yes Bicycle space 4 Capacity 222 Catering - at seat (selected services only) Yes Charging sockets Yes Public Address Yes Restaurant car Yes Seats | standard class 182 Seats | first class 40 Priority seats Yes Toilet | wheelchair accessible 1 Toilet - not wheelchair accessible 3 Wheelchair users' space (non-UAT) 2 Visual Information Screens Yes WiFi Yes Carriage layout
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Class 230
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Current fleet
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Class 230s are three carriage bi-mode trains using diesel and battery.
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Year built | 2019 - 2020
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Year to be introduced | TBC
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Number in fleet | 5
Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 800mm Routes
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Wrexham - Bidston
These are the most common routes but they are subject to change.
What’s inside
Baby changing Yes Bicycle space 4 Catering - at seat (selected services only) Yes Charging sockets 3-pin and USB Yes Public Address Yes Seats 125 Priority seats Yes Universal toilet | wheelchair accessible 1 Wheelchair users' space 2 Visual Information Screens Yes WiFi Yes Carriage layout
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Class 197
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Current fleet
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Class 197s are two and three carriage diesel trains.
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Year built | 2020 - present
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To be introduced in 2022
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Number in fleet | 77
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Two carriages | 51
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Three carriages | 26
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Accessibility
Access ramp Yes Assistance button TBC Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 800mm Routes
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North Wales Coast Line
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Marches line
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South Wales Mainline
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West Wales
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West Midlands
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Cambrian line
These are the most common routes but they are subject to change.
What’s inside
Baby changing Yes Bicycle space TBC Catering - at seat (selected services only) Yes Charging sockets Yes Public Address Yes Seats - standard class Two carriages 116 Three carriages 188 Three carriages with first class 158 Seats - first class 16 Seats - additional tip-up Two carriages 5 Three carriages 8 Priority seats Yes Toilet | wheelchair accessible 1 Toilet | Not wheelchair accessible Two carriages 0 Three carriages 1 Wheelchair users' space 2 Visual Information Screens Yes WiFi Yes Carriage layout
2 Carriage layout
3 Carriage layout
3 Carriage layout with first class
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Class 231 Flirt
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Current fleet
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Class 231 Flirts are four carriage electric and diesel trains.
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Year built | 2020 - present
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To be introduced in 2022
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Number in fleet | 11
Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 800mm Routes
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Maesteg - Ebbw Vale and Cheltenham
These are the most common routes but they are subject to change.
What’s inside
Baby changing Yes Bicycle space
Not dedicated, flexible use space9 Charging sockets Yes Public Address Yes Seats 170 Seats - additional tip-up 34 Priority seats Yes Toilet | wheelchair accessible 1 Wheelchair users' space 2 Visual Information Screens Yes WiFi Yes Carriage layout
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Class 756 Flirt
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Current fleet
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Class 756 Flirts are three and four carriage trimode trains using diesel, electric and battery.
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Year built | 2020 - present
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To be introduced in 2023
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Number in fleet | 24
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Three carriages | 7
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Four carriages | 17
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Accessibility
Access ramp Yes Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet 1 Door width 800mm Routes
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Rhymney - Penarth
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Vale of Glamorgan
These are the most common routes but they are subject to change.
What’s inside
Baby changing Yes Bicycle space
Not dedicated, flexible use spaceThree carriages 6 Four carriages 9 Charging sockets Yes Public Address Yes Seats Three carriages 118 Four carriages 158 Seats - additional tip-up Three carriages 24 Four carriages 32 Priority seats Yes Toilet | wheelchair accessible 1 Wheelchair users' space 2 Visual Information Screens Yes WiFi Yes Carriage layout
3 Carriage layout
4 Carriage layout
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Class 398 Citylink
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Current fleet
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Class 398 Citylinks are three carriage tram-trains using electric and battery.
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Year built | 2020 - present
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To be introduced in 2023
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Number in fleet | 36
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Please note that there are no toilets on board. Toilet facilities can be found at stations along the route, with a maximum of 14 minutes between stops.
Accessibility
Access ramp Level boarding; however some stations require the use of an access ramp Assistance button Yes Priority seating Yes Wheelchair users' space 2 Universal toilet No Routes
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Treherbert / Merthyr Tydfil / Aberdare - Cardiff and Penarth
These are the most common routes but they are subject to change.
What’s inside
Bicycle space
Not dedicated, flexible use space6 Charging sockets Yes Public Address Yes Seats 96 Seats - additional tip-up 31 Priority seats Yes Toilet | wheelchair accessible 1 Wheelchair users' space 2 Visual Information Screens Yes WiFi Yes Carriage layout
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