Train accessibility

A new fleet of trains will gradually be introduced between now and December 2022. Details will be included within this webpage as and when each type of train is refurbished or withdrawn and replaced.

Making Rail Accessible: A guide to our fleet of trains | Open as PDF

Making Rail Accessible: A guide to our fleet of trains | Open as Word Doc

Alternatively, you can access the info below

 

Assisted travel team

Our Assisted Travel Team can provide advice, book assistance and arrange tickets for your journey, regardless of train operator. They can be contacted 24 hours a day, every day except Christmas Day on 033 300 50 501. The Next Generation Text service number for people with hearing and speech difficulties is 18001 033 300 50 501.

 

Assistance during your journey

Should you require assistance with boarding and alighting the train, this will be provided by the conductor on the train or by station staff where staff are present. Details of which stations have staff and the times they are available to assist can be found in our booklet ‘Making Rail Accessible - helping older and disabled passengers.’

 

Wheelchairs and powered mobility scooters on trains

We can accommodate wheelchairs and powered mobility scooters with dimensions of up to 700mm x 1200mm (including footplates), with a turning radius of 900mm, and a maximum combined weight (wheelchair and passenger) of 300kg. Please check the dimensions of your wheelchair and powered mobility scooter before travel to avoid disappointment if they cannot be carried on the train.

 

Universal toilets on-board

All our fleet have Universal accessible toilets as well as baby changing facilities. Please check with railway staff or door signs  to ensure you access the right part of the train.

On-board universal toilet dimensions

Units that have a universal toilet on board for passengers with reduced mobility have a door width of 800mm, unless  otherwise stated. Please see the specific class of train within this document for further details.

Please note that these dimensions may differ from fleet to fleet. Class 158 has a smaller universal accessible toilet and limited room to manoeuvre a wheelchair. For further information please visit the Class 158 page within this document. If you would like further assistance to determine which services are operated by these trains, please contact the Assisted Travel team. They can assist in planning your journey and can suggest alternative services for you.

 

Alternative formats

All out documentation confirms to the Welsh language standards/Welsh language Act and are available Bilingually.

Alternative formats of all our documents are free of charge, from the Customer Relations team. The team can provide alternative formats such a large print, Braille or audio versions.

We will provide the large-print document within seven days of receiving your request, and any other formats as soon as possible. If you would like copies of these guides or any other TfW publications in an alternative format, please contact us.

For information on passenger assistance or delay compensation, please visit these pages.

  • Class 150
    • Current fleet

      • Class 150s are two carriage diesel trains

      • Year built | 1987

      • Number in fleet | 36

      • 9 of the Class 150 fleet have recently been fitted with Automated Passenger Counting (APC), which monitors the business of each service

       

      Accessibility

      ​​​Access ramp Yes 
      Assistance button Yes 
      Priority seating Yes
      Wheelchair users' space Yes
      Universal toilet 2
      Door width 825mm

       

      Class 150 TfW train

      Routes

      • Heart of Wales line

      • West Wales - Swansea - Cardiff

      • Llandudno - Llandudno Junction

      • Llandudno Junction - Blaenau Ffestiniog

      • Wrexham - Bidston

      • All Valleys routes and City Line

      • Maesteg - Ebbw Vale and Cheltenham

      • Crewe - Chester

      • South Wales - Manchester Piccadilly

        These are the most common routes but they are subject to change.

      What’s inside

      Bicycle space 4
      Charging sockets 3-pin and USB Yes 
      Public Address Yes
      Seats 108
      Seats - additional tip-up 6
      Priority seats Yes
      Universal toilet 1
      Visual Information Screens Yes
      Wheelchair users’ space 2
      Wi-Fi Yes

       

      Carriage layout

  • Class 153
    • Current fleet

      • Class 153s are single carriage diesel trains which normally operate in coupled pairs

      • Year built | 1987 - 1988

      • Number in fleet | 26

      • There are 2 types of unit in service at the moment.
        UAT (with Universal Accessible Toilet)
        Non-UAT (without any toilet).
        Where possible, a UAT unit will be coupled with a Non-UAT unit

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space (non-UAT) 1
      Wheelchair users' space (UAT) 2
      Universal toilet icon Universal toilet (non-UAT) 0
      Universal toilet (UAT) 1
      Door width 820mm
      Class 153 Trasnport for Wales

      Routes

      • Heart of Wales line

      • West Wales - Swansea - Cardiff - Shrewsbury - Crewe

      • Cardiff Bay Shuttles

      • Chester - Liverpool Lime St

      • Crewe - Chester

      • City Line

      • Rhymney - Cardiff

      • South Wales - Manchester Piccadilly

      These are the most common routes but they are subject to change.

      What’s inside

      Bicycle space 2
      Charging sockets 3-pin and USB Yes 
      Public Address Yes
      Seats 56
      Seats - additional tip-up 3
      Priority seats Yes
      Universal toilet (non-UAT) 0
      Universal toilet (UAT) 1
      Wheelchair users' space (non-UAT) 1
      Wheelchair users' space (UAT) 2

       

      Carriage layout

       

  • Class 158
    • Current fleet

      • Class 158s are two carriage diesel trains

      • Year built | 1989 - 1992

      • Number in fleet | 24

      • Please note, Class 158s have a smaller universal accessible toilet and limited  room to manoeuvre a wheelchair

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 820mm
      Class 158 Transport for Wales

      Routes

      • West Wales - Manchester

      • West Wales - Holyhead

      • Shrewsbury - Wolverhampton and Birmingham

      • Shrewsbury - Cambrian Coast Line (these are the only trains used on the Cambrian Coast Line)

      • North Wales Coast Line

      These are the most common routes but they are subject to change.

      What’s inside

      Bicycle space 2
      Catering - at seat (selected services ony) Yes
      Charging sockets 3-pin and USB Yes 
      Public Address Yes
      Seats 134
      Seats - additional tip-up 6
      Priority seats Yes
      Universal toilet (non-UAT) 1
      Toilet - not wheelchair accessible 1
      Wheelchair users' space (non-UAT) 2
      Visual Information Screens Yes
      WiFi Yes

       

      Carriage layout

       

  • Class 170
    • Current fleet

      • Class 170s are two and three carriage diesel trains

      • Year built | 1998 - 2005

      • Number in fleet | 12

        • Two carriages | 4

        • Three carriages | 8

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 970mm
      Class 170 Transport for Wales

      Routes

      • Maesteg - Ebbw Vale and Cheltenham

      These are the most common routes but they are subject to change.

      Route map of where the Class 170 trains run on Transport for Wales

      What’s inside

      Bicycle space 2
      Charging sockets 3-pin and USB Yes 
      Public Address Yes
      Seats | two carriages 126
      Seats | three carriages 187
      Seats - additional tip-up 5
      Priority seats Yes
      Universal toilet (non-UAT) 1
      Toilet - not wheelchair accessible | two carriages 1
      Toilet - not wheelchair accessible | three carriages 2
      Wheelchair users' space (non-UAT) 2

       

      Carriage layout

      2 Carriage layout

      Diagram of the carriage layout of a Class 170

      3 Carriage layout

      Diagram of the carriage layout of a Class 170 3 Carriage
  • Class 175
    • Current fleet

      • Class 175s are two and three carriage diesel trains

      • Year built | 1999-2001

      • Number in fleet | 27

        • Two carriages | 11

        • Three carriages | 16

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 900mm
      Class 175 from Transport for Wales

      Routes

      • West Wales - Manchester

      • West Wales - Holyhead

      • Shrewsbury - Wolverhampton and Birmingham

      • North Wales Coast Line

      These are the most common routes but they are subject to change.

      Route map of where the Class 175 trains run on Transport for Wales

      What’s inside

      Bicycle space 2
      Catering - at seat (selected services only) Yes
      Charging sockets 3-pin and USB Yes 
      Public Address Yes
      Seats | two carriages 122
      Seats | three carriages 190
      Seats - additional tip-up | Two carriages 6

      Seats - additional tip-up | Three carriages

      8
      Priority seats Yes
      Universal toilet (non-UAT) 1
      Toilet - not wheelchair accessible | two carriages 1
      Toilet - not wheelchair accessible | three carriages 2
      Wheelchair users' space (non-UAT) 2
      Visual Information Screens Yes
      WiFi Yes

       

       

      Carriage layout

      2 Carriage layout

      Diagram of the carriage layout of a Class 175 2 Carriage

      3 Carriage layout

      Diagram of the carriage layout of a Class 175 3 Carriage
  • Class 769
    • Current fleet

      • Class 769s are four carriage diesel trains.

      • There are two sub-classes

        • 769/0

        • 769/4

      • Year built | 1987 - 1988
        (Class 319 EMU converted to Class 769 DEMU in 2019)

      • Number in fleet | 8

        • 769/0 | 4

        • 769/4 | 4

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 825mm
      Class 769 from Transport for Wales

      Routes

      • Rhymney - Penarth

      These are the most common routes but they are subject to change.

      Route map of where the Class 769 trains run on Transport for Wales

      What’s inside

      Baby changing Yes
      Bicycle space
      Not dedicated, flexible use space
      2
      Catering - at seat (selected services only) Yes
      Charging sockets USB only Yes 
      Public Address Yes
      Seats | 769/0 303
      Seats | 769/4 268
      Priority seats Yes
      Universal toilet (non-UAT) 1
      Wheelchair users' space (non-UAT) 2
      Visual Information Screens Yes
      WiFi Yes

       

      Carriage layout

      769/0 Carriage layout

      Diagram of the carriage layout of a Class 769/0

      769/4 Carriage layout

      Diagram of the carriage layout of a Class 769/4

       

  • Mark 4 Coach
    • Current fleet

      • Mark 4 Coaches are locomotive-hauled coaches.

      • Year built | 1989 - 1992

      • Number in fleet 12 coaches, making up 3 trains

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 800mm
      Mark 4 from Transport for Wales

      Routes

      • Cardiff - Holyhead

      • Future plans to run Swansea - Manchester Piccadilly (from December 2022)

      These are the most common routes but they are subject to change.

      Route map of where the Mark 4 trains run on Transport for Wales

      What’s inside

      Baby changing Yes
      Bicycle space 4
        Capacity 222
      Catering - at seat (selected services only) Yes
      Charging sockets Yes 
      Public Address Yes
        Restaurant car Yes
      Seats | standard class 182
        Seats | first class 40
      Priority seats Yes
      Toilet | wheelchair accessible 1
      Toilet - not wheelchair accessible 3
      Wheelchair users' space (non-UAT) 2
      Visual Information Screens Yes
      WiFi Yes

       

      Carriage layout

      Diagram of the carriage layout of a Mark 4
  • Class 230
    • Current fleet

      • Class 230s are three carriage bi-mode trains using diesel and battery.

      • Year built | 2019 - 2020

      • Year to be introduced | TBC

      • Number in fleet | 5

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 800mm
      Class 230 from Transport for Wales

      Routes

      • Wrexham - Bidston

      These are the most common routes but they are subject to change.

      Route map of where the Class 230 trains run on Transport for Wales

      What’s inside

      Baby changing Yes
      Bicycle space 4
      Catering - at seat (selected services only) Yes
      Charging sockets 3-pin and USB Yes 
      Public Address Yes
      Seats 125
      Priority seats Yes
      Universal toilet | wheelchair accessible 1
      Wheelchair users' space 2
      Visual Information Screens Yes
      WiFi Yes

       

      Carriage layout

      Diagram of the carriage layout of a Class 230
  • Class 197
    • Current fleet

      • Class 197s are two and three carriage diesel trains.

      • Year built | 2020 - present

      • To be introduced in 2022

      • Number in fleet | 77

        • Two carriages | 51

        • Three carriages | 26

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button TBC
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 800mm
      Class 197 TfW train

      Routes

      • North Wales Coast Line

      • Marches line

      • South Wales Mainline

      • West Wales

      • West Midlands

      • Cambrian line

      These are the most common routes but they are subject to change.

      Route map of where the Class 197 trains run on Transport for Wales

      What’s inside

      Baby changing Yes
      Bicycle space TBC
      Catering - at seat (selected services only) Yes
      Charging sockets Yes 
      Public Address Yes
      Seats - standard class  
      Two carriages 116
      Three carriages 188
      Three carriages with first class 158
      Seats - first class 16
      Seats - additional tip-up  
      Two carriages 5
      Three carriages 8
      Priority seats Yes
      Toilet | wheelchair accessible 1
      Toilet | Not wheelchair accessible  
      Two carriages 0
      Three carriages 1
      Wheelchair users' space 2
      Visual Information Screens Yes
      WiFi Yes

       

      Carriage layout

      2 Carriage layout

      Diagram of the carriage layout of a Class 197 2 Carriage

      3 Carriage layout

      Diagram of the carriage layout of a Class 197 3 Carriage

      3 Carriage layout with first class

      Diagram of the carriage layout of a Class 175 3 Carriage with first class
  • Class 231 Flirt
    • Current fleet

      • Class 231 Flirts are four carriage electric and diesel trains.

      • Year built | 2020 - present

      • To be introduced in 2022

      • Number in fleet | 11

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 800mm
      Class 231 Transport for Wales

      Routes

      • Maesteg - Ebbw Vale and Cheltenham 

      These are the most common routes but they are subject to change.

      Route map of where the Class 231 trains run on Transport for Wales

      What’s inside

      Baby changing Yes
      Bicycle space
      Not dedicated, flexible use space
      9
      Charging sockets Yes 
      Public Address Yes
      Seats 170
      Seats - additional tip-up 34
      Priority seats Yes
      Toilet | wheelchair accessible 1
      Wheelchair users' space 2
      Visual Information Screens Yes
      WiFi Yes

       

      Carriage layout

      Diagram of the carriage layout of a Class 231
  • Class 756 Flirt
    • Current fleet

      • Class 756 Flirts are three and four carriage trimode trains using diesel, electric and battery.

      • Year built | 2020 - present

      • To be introduced in 2023

      • Number in fleet | 24

        • Three carriages | 7

        • Four carriages | 17

       

      Accessibility

      Access ramp icon ​​​Access ramp Yes 
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet 1
      Door width 800mm
      Class 231 Transport for Wales

      Routes

      • Rhymney - Penarth

      • Vale of Glamorgan

      These are the most common routes but they are subject to change.

      Route map of where the Class 756 trains run on Transport for Wales

      What’s inside

      Baby changing Yes
      Bicycle space
      Not dedicated, flexible use space
       
      Three carriages 6
      Four carriages 9
      Charging sockets Yes 
      Public Address Yes
      Seats  
      Three carriages 118
      Four carriages 158
      Seats - additional tip-up  
      Three carriages 24
      Four carriages 32
      Priority seats Yes
      Toilet | wheelchair accessible 1
      Wheelchair users' space 2
      Visual Information Screens Yes
      WiFi Yes

       

      Carriage layout

      3 Carriage layout

      Diagram of the carriage layout of a Class 756 3 Carriage

      4 Carriage layout

      Diagram of the carriage layout of a Class 756 4 Carriage
  • Class 398 Citylink
    • Current fleet

      • Class 398 Citylinks are three carriage tram-trains using electric and battery.

      • Year built | 2020 - present

      • To be introduced in 2023

      • Number in fleet | 36

      • Please note that there are no toilets on board. Toilet facilities can be found at stations along the route, with a maximum of 14 minutes between stops.

       

      Accessibility

      Access ramp icon ​​​Access ramp Level boarding; however some stations require the use of an access ramp
      Assistance button icon Assistance button Yes 
      Priority seating icon Priority seating Yes
      Wheelchair users spcae icon Wheelchair users' space 2
      Universal toilet icon Universal toilet No
      Class 398 Trasnport for Wales

      Routes

      • Treherbert / Merthyr Tydfil / Aberdare - Cardiff and Penarth

      These are the most common routes but they are subject to change.

      Route map of where the Class 398 trains run on Transport for Wales

      What’s inside

      Bicycle space
      Not dedicated, flexible use space
      6
      Charging sockets Yes 
      Public Address Yes
      Seats 96
      Seats - additional tip-up 31
      Priority seats Yes
      Toilet | wheelchair accessible 1
      Wheelchair users' space 2
      Visual Information Screens Yes
      WiFi Yes

       

      Carriage layout

      Diagram of the carriage layout of a Class 398