FAQ

Our teams at the bus interchange and Cardiff Central railway station are working together. There’s clear wayfinding in place and our colleagues are on hand in the main entrance area and concourse to help you make seamless connections between bus and rail as well as walking, wheeling and cycling routes.

Our Customer Ambassadors can help you plan your journeys using different modes of transport. This includes journeys between the bus interchange and Cardiff Central, as well as nearby on-street bus stops. They can connect you to live departure information and advise you on the best route to take.

Customer information screens are in place throughout the concourse, displaying live information on departures from the interchange and Cardiff Central railway station.

We worked closely with local bus operators to prepare for the opening of the bus interchange. The bus operators decided which of their services they would run from the 14 bus bays available.

You can find more information about Cardiff Bus services here. Please check with Cardiff Bus for the most up-to-date information.

You can find out more information about Stagecoach services here. Please check with Stagecoach for the most up-to-date information.

You can find out more information about Newport Bus services here. Please check with Newport Bus for the most up-to-date information on their services.

Bus bay information

This information is for services from 1 September. Departure bays for services but may be subject change. Please check information screens before you travel for live departure information.

You can also plan your journey on Traveline Cymru’s website.

• Better connections to and between different transport modes including rail, walking, wheeling and cycling, within the city and across the region. This will better suit people’s lifestyles.
• A modern, clean and safe interchange with facilities for everyone including shops, public toilets and drinking water fountains to make travelling by bus a more comfortable experience.
• A hub for transport information staffed by our approachable colleagues - making it familiar, easy and seamless to use.
• Accessible to all and compliant with the Equalities Act. It’s been designed with modern travellers in mind to enable people to travel easily regardless of accessibility requirements. It has tactile flooring, braille map and a Changing Places room, removing barriers and increasing access for all.

The Cardiff Bus Interchange is part of the wider Welsh Government and private sector-led interchange building delivered by Rightacres Property. The fit out of Cardiff Bus Interchange was an £11 million project funded by the Welsh Government.

The interchange has 14 bus bays.

The interchange is located next to new sections of Cardiff’s cycle superhighway network, making access easy.

It’s just a 50-metre walk from the interchange to Cardiff Central railway station, making onward journeys quick and easy.

We’re still looking at which shops will be located at the interchange. We’ve been speaking with business on the available retail opportunities and considering how these would meet local demand.

We’re finalising talks with two business for two spaces at the interchange and we’ll share more details soon. We’ll share more information on the other spaces in due course.

Cardiff Bus Interchange fully complies with requirements set out in the Equalities Act. To assist our blind and partially sighted customers, there’s tactile flooring throughout the concourse area to guide customers to the bus bays, and an accessibility map will help customers locate the bus bays and facilities. The bus interchange also has a Changing Places room, fully accessible toilets, individual unisex toilets and a fully equipped family room. This will remove barriers and increase access for all.

The location of the interchange means that customers and visitors will benefit from a light, airy and clean transport hub. It’s safe and secure thanks to the latest surveillance technology and our friendly security guards. The bus interchange and Cardiff Central railway station will be managed as one hub, with easy-to-understand customer information systems and clear wayfinding at the railway station and interchange.

The customer information screens receive real-time departure information from a central database. This gives you the most up-to-date information on buses departing from the interchange. It includes times when the buses depart and the allocated bay numbers. The system also receives information on the live locations of the buses. If the system can’t draw real-time information from the central database, then the information screens revert to the bus operators’ scheduled timetable.

When road closures are in place for major events taking place in the city centre, the interchange will close and buses will divert to on-street stops outside of the road closures area. Please check with the bus operator on any service changes on event days. Retail outlets with external access onto Central Square will still be able to open on event days. We’ll continue working closely with bus operators to ensure customers are informed during times of disruption, including on major event days.

The interchange will be used by buses only and coaches will continue with current arrangements. We’ve previously worked with partners on a study to explore how coach accommodation in Cardiff can be improved. This study will support any decisions or further work undertaken by partners.

The interchange will open shortly before the first scheduled service and close shortly after the last scheduled service of the day.

The interchange will be staffed when it’s open. There’ll be increased customer support during peak hours.

We’re responsible for the bus station and bus apron (the area where the buses pull in). The remainder of the development outside of this area will be leased and operated by third parties.

For complaints or feedback relating to any bus services running from the interchange, please contact the bus operator directly.

Contact details for Cardiff Bus can be found here: Cardiff Bus.

Contact details for Stagecoach can be found here: Stagecoach.

Contact details for Newport Bus can be found here: Newport Bus.

For other complaints and feedback relating to the bus interchange, please contact us.