We apologise, but our online forms are currently unavailable.

If you would like to submit a complaint, make an enquiry, or share positive feedback, please email us at customer.relations@tfwrail.wales.

To help us respond as quickly as possible, please include the following information:

  • The date of your journey.
  • The time your train was due to depart.
  • The stations you were travelling from and to.
  • If your journey was delayed how late were you reaching the station you were travelling to?
  • Please provide a copy of the train tickets for the journey you made. If you no longer have the tickets we may accept a booking confirmation.
  • Please tell us how you would like us to pay any compensation you may be owed. We can offer compensation in the form of National Rail travel vouchers or bank transfer (BACS). Please note that if we offer you goodwill compensation this will usually be in the form of National Rail travel vouchers.