Station

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Information Services Open
Mon-Fri 04:30 to 01:30
Saturday 05:00 to 01:00
Sunday 05:45 to 01:30
CIS
  • Departure Screens
  • Announcements
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No
Use Oystercard

No
Always Show Oyster Card Fields

No
Smartcard Issued
Yes
Smartcard Validator
Yes
Smartcard Comments

Smart ticketing is the easy way to buy your train tickets. There's no paper to worry about, so you can skip any queues at the station.

More information at www.gwr.com/your-tickets/smart-tickets

Penalty Fares
Train Operator: GW
Url: https://www.gwr.com/help-and-support/penalties-and-enforcements
All station facilities
Seated Area
Yes
Station Buffet
Yes
Toilets
Yes
Baby Change
Yes
Telephones
Yes
Wi Fi
Yes

Connect to "GWR Free Station WiFi"

Post Box
Yes
Atm Machine
Yes
Shops
Yes
Accessibility and mobility access
Helpline

08001 971 329 or 18001 0800 197 1329 (Textphone)

https://www.nationalrail.co.uk/
Staff Help Available

Meeting point: Gateline.

Mon-Fri 04:30 to 01:45
Saturday 05:00 to 01:15
Sunday 05:30 to 01:45
Induction Loop
Yes
Accessible Ticket Machines
Yes

Accessible ticket machines are located at the station entrance by the ticket office.

Height Adjusted Ticket Office Counter

No

Low-level accessible counter is available, all booking office counters have hearing loop fitted.

Ramp For Train Access
Yes
Accessible Taxis

Accessible taxis are available

Accessible Public Telephones

Public telephones are accessible

National Key Toilets

The toilets are located on the Concourse. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Step Free Access

Step free Category A station - This station has step-free access to all the platforms via lifts from the main station entrance.


Coverage: whole Station
Ticket Gates
Yes
Impaired Mobility Set Down
Yes

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Booking office main Entrance. Please notify a member of staff.

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Transport links
Cycle Storage
Spaces: 156
Sheltered: Yes
Cctv: Yes
Location:

Front of station


Annotation:

Situated in the under ground car park. Please note Cycles can be carried on our trains free of charge.


Type: Stands,Racks
Rail Replacement Services

Front of the station, or as directed by signs.

Taxi Rank

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Onward Travel

Information to plan your onward journey is available in a printable format here

Airport

Find out more about links from GWR stations to airports.

Parking information
Car Park

Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 1140

Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:

Accessible ticket machine is available at the car park. Step free access from the car park to the station via a lift.


Cctv: No

Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h

Website: http://www.apcoa.co.uk
Passenger services
Customer Service

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No
https://www.nationalrail.co.uk/
Lost Property
https://www.nationalrail.co.uk/
Live departures and arrivals