Station
Station facilities
General service information
- Staffing Level
-
Full time
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
- Information Services Open
-
Mon-Fri 04:30 to 01:30
Saturday 05:00 to 01:00
Sunday 05:45 to 01:30 - CIS
-
- Departure Screens
- Announcements
- Customer Help Points
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
- Yes
- Smartcard Validator
- Yes
- Smartcard Comments
-
Smart ticketing is the easy way to buy your train tickets. There's no paper to worry about, so you can skip any queues at the station.
More information at www.gwr.com/your-tickets/smart-tickets
- Penalty Fares
-
Train Operator: GW
Url: https://www.gwr.com/help-and-support/penalties-and-enforcements
All station facilities
- Seated Area
- Yes
- Station Buffet
- Yes
- Toilets
- Yes
- Baby Change
- Yes
- Telephones
- Yes
- Wi Fi
-
Yes
Connect to "GWR Free Station WiFi"
- Post Box
- Yes
- Atm Machine
- Yes
- Shops
- Yes
Accessibility and mobility access
- Helpline
-
08001 971 329 or 18001 0800 197 1329 (Textphone)
https://www.nationalrail.co.uk/ - Staff Help Available
-
Meeting point: Gateline.
Mon-Fri 04:30 to 01:45
Saturday 05:00 to 01:15
Sunday 05:30 to 01:45 - Induction Loop
- Yes
- Accessible Ticket Machines
-
Yes
Accessible ticket machines are located at the station entrance by the ticket office.
- Height Adjusted Ticket Office Counter
-
No
Low-level accessible counter is available, all booking office counters have hearing loop fitted.
- Ramp For Train Access
- Yes
- Accessible Taxis
-
Accessible taxis are available
- Accessible Public Telephones
-
Public telephones are accessible
- National Key Toilets
-
The toilets are located on the Concourse. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- Step Free Access
-
Step free Category A station - This station has step-free access to all the platforms via lifts from the main station entrance.
Coverage: whole Station - Ticket Gates
- Yes
- Impaired Mobility Set Down
-
Yes
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Booking office main Entrance. Please notify a member of staff.
- Wheelchairs Available
- Yes
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Parking information
- Cycle Storage
-
Spaces: 156
Sheltered: Yes
Cctv: Yes
Location:Front of station
Annotation:Situated in the under ground car park. Please note Cycles can be carried on our trains free of charge.
Type: Stands,Racks - CarPark
-
Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 1140
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Accessible ticket machine is available at the car park. Step free access from the car park to the station via a lift.
Cctv: No
Open:
Mon-Fri - 24h
Saturday - 24h
Sunday - 24h
Website: http://www.apcoa.co.uk - Rail Replacement Services
-
Front of the station, or as directed by signs.
- Taxi Rank
-
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
- Onward Travel
-
Information to plan your onward journey is available in a printable format here
- Airport
-
Find out more about links from GWR stations to airports.
Passenger services
- Customer Service
-
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
https://www.nationalrail.co.uk/
-
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