Station
Station message
Avanti West Coast customers are unable to access the First Class Lounge as it is currently closed for refurbishment works.
Station facilities
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Information Services Open
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Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Penalty FaresNR
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All station facilities
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First Class Lounge
The lounge is available for Avanti West Coast passengers until 19:00 and Caledonian Sleeper passengers from 20:30.
Dedicated corporate area with fixed desks for laptops. Designer chairs. Electronic departure information.
Mon-Fri 07:00 to 19:00
Saturday 07:00 to 18:00
Sunday 10:00 to 18:00 -
Seated Area
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Trolleys
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Station Buffet
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Toilets
Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key
Accessible shower is available within the changing places facility.
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Baby Change
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Showers
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Telephones
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Wi Fi
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Post Box
Located on the concourse
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Atm Machine
Located on concourse
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Shops
Wide range of shops
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Accessibility and mobility access
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help Available
Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.
The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.
Mon-Fri 04:00 to 00:30 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
Ticket Office: available
Travel Centre: not available
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Ramp For Train Access
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Accessible Taxis
Accessible taxis can be located on Gordon Street.
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National Key Toilets
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Step Free Access
Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15.
High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street.
Coverage: whole Station -
Ticket Gates
Ticket gates are located on platforms 3 to 17
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Impaired Mobility Set Down
At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff
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Wheelchairs Available
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Assisted Travel
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Parking information
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Cycle StorageSpaces: 70
Sheltered: Yes
Cctv: Yes
Annotation:Located in front of the escalators to platforms 16 & 17 beside the British Transport Police office and on platform 15
Type: Stands,Racks -
CarPark
Operator Name: NCP
Name: Oswald Street N C P Car Park
Spaces: 555
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/ -
Rail Replacement Services
Bus pick up / drop off on Gordon Street.
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Taxi Rank
Taxis are available outside opposite the Gordon Street exit
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Onward Travel
First Group operate a network of frequent local bus routes around Glasgow city and nearby towns. For route maps and timetables:
www.firstgroup.com/ukbus
Arriva and Stagecoach operate a network of routes from Glasgow to surrounding towns. For routes and times:
www.arrivabus.co.uk and www.stagecoachbus.com
Not all buses are accessible
Buy a Glasgow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:
www.plusbus.info
For information about all public transport in Glasgow and Strathclyde the area visit:
www.spt.co.uk
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Airport
GLASGOW AIRPORT:
First operate the Glasgow Shuttle 500 bus, running every ten minutes direct to the airport. There are stops just outside Glasgow Central station on Bothwell Street and Waterloo Street. For times: www.firstglasgow.com
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Port
Service to Gourock for onward ferry connection to Dunoon and Kilcreggan. Service to Wemyss Bay for onward ferry connection to Rothesay. Service to Ardrossan Harbour for onward ferry connection to Brodick. Service to Stranraer for onward ferry connection to Belfast.
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Cycle Hire
Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/
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Passenger services
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Left Luggage
Operator Name: Excess Baggage Companyhttps://www.excess-baggage.com/ -
Lost Property
Operator Name: Excess Baggage Companyhttps://www.nationalrail.co.uk/Mon-Fri 09:00 to 17:30
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