Station

Station message

Engineering work is taking place on various weekends on the West Coast Main Line from 29 March 2025 until Sunday 8 June 2025.

The replacement bus locations have been changed to accomodate the increased number of buses running to and from Glasgow Central station.

ScotRail services will continue to drop off / pick up from Gordon Street, whereas long distance cross-border services will drop off / pick up from Wellington Street.

Please note, these locations are only during the planned engineering works. The replacement bus locations will be in the usual location during live disruption incidents.

Station facilities

  • Parking
  • Shops
  • Step-free access
  • Ticket machine
  • Ticket office
  • Toilets
  • Wifi
This is automated information from www.NationalRailEnquiries.co.uk (opens in new window), which may contain elements of content only available in English.
General service information
Staffing Level
Full time
Closed Circuit Television
Yes
Information Available From Staff
Yes - from help point
Yes - from information point
Yes - from ticket office
Information Services Open
Customer Help Points
Yes
Ticket buying and collection
Ticket Office
Yes
Prepurchase Collection
Yes
Ticket Machine
Yes
Oystercard Issued

No

Use Oystercard

No

Always Show Oyster Card Fields

No

Smartcard Issued

No

Smartcard Topup
Yes
Smartcard Validator
Yes
Penalty Fares
NR
All station facilities
First Class Lounge

The lounge is available for Avanti West Coast passengers until 19:00 and Caledonian Sleeper passengers from 20:30.

Dedicated corporate area with fixed desks for laptops. Designer chairs. Electronic departure information.

Mon-Fri 07:00 to 19:00
Saturday 07:00 to 18:00
Sunday 10:00 to 18:00
Seated Area

No

Trolleys
Yes
Station Buffet
Yes
Toilets
Yes

Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key

Accessible shower is available within the changing places facility.

Baby Change
Yes
Showers
Yes
Telephones
Yes
Wi Fi
Yes
Post Box
Yes

Located on the concourse

Atm Machine
Yes

Located on concourse

Shops
Yes

Wide range of shops

Accessibility and mobility access
Helpline

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

https://www.nationalrail.co.uk/
Staff Help Available

Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.

The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.

Mon-Fri 04:00 to 00:30
Induction Loop
Yes
Accessible Ticket Machines
Yes
Height Adjusted Ticket Office Counter
Yes

Ticket Office: available

Travel Centre: not available

Ramp For Train Access
Yes
Accessible Taxis

Accessible taxis can be located on Gordon Street.

National Key Toilets

No

Step Free Access

Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15.

High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street.


Coverage: whole Station
Ticket Gates
Yes

Ticket gates are located on platforms 3 to 17

Impaired Mobility Set Down
Yes

At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff

Wheelchairs Available
Yes
Assisted Travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Parking information
Cycle Storage
Spaces: 70
Sheltered: Yes
Cctv: Yes
Annotation:

Located in front of the escalators to platforms 16 & 17 beside the British Transport Police office and on platform 15


Type: Stands,Racks
CarPark

Operator Name: NCP
Name: Oswald Street N C P Car Park
Spaces: 555
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: No

Open:
Mon-Sun

Website: https://www.nationalrail.co.uk/
Rail Replacement Services

Bus pick up / drop off on Gordon Street.

Taxi Rank

Taxis are available outside opposite the Gordon Street exit

Onward Travel

First Group operate a network of frequent local bus routes around Glasgow city and nearby towns. For route maps and timetables:

www.firstgroup.com/ukbus

Arriva and Stagecoach operate a network of routes from Glasgow to surrounding towns. For routes and times:

www.arrivabus.co.uk and www.stagecoachbus.com

Not all buses are accessible

Buy a Glasgow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:

www.plusbus.info

For information about all public transport  in Glasgow and Strathclyde the area visit:

www.spt.co.uk

Airport

GLASGOW AIRPORT:

First operate the Glasgow Shuttle 500 bus, running every ten minutes direct to the airport. There are stops just outside Glasgow Central station on Bothwell Street and Waterloo Street. For times: www.firstglasgow.com

Port

Service to Gourock for onward ferry connection to Dunoon and Kilcreggan. Service to Wemyss Bay for onward ferry connection to Rothesay. Service to Ardrossan Harbour for onward ferry connection to Brodick. Service to Stranraer for onward ferry connection to Belfast.

Cycle Hire

Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/

Passenger services
Left Luggage
Yes

Operator Name: Excess Baggage Company
https://www.excess-baggage.com/
Lost Property

Operator Name: Excess Baggage Company
https://www.nationalrail.co.uk/
Mon-Fri 09:00 to 17:30
Live departures and arrivals