Travel Centre open 09:00-18:00 Mon-Sat and 10:00-16:00 on Sun. *Sometimes the Travel Centre may be closed due to Covid-19. When Customer Information Points closed, please contact any member of staff or Network Rail Reception, platform 5 for 24 hour help.

• Departure Screens
• Arrival Screens
• Announcements

Location: In the booking hall

Tickets Accepted in London North Eastern Railway First Class Lounge:

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the LNER route
• Any LNER First Class packages
• First Advance (routed LNER & connections)
• LNER First Class Reader Offer (routed LNER & connections)
• LNER First Class Flat Fare (routed LNER & connections)
• LNER Rewards First Class Leisure Single (routed LNER & connections)
• LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
• Inclusive Tour Tickets (eg. Superbreak)
• Weekend First

Restricted tickets: All First Class tickets valid only on other train operators.

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.

Facilities: Toilets, TV.

Refreshments: Complimentary: tea / coffee / hot chocolate / orange juice / water / biscuits.

Wi-Fi: Yes

Showers: No

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Journey Care assistance is available prior to travel via the relevant Train Operator:

Northern - **0800 138 5560** Customer services, Textphone 18001 03457 225 225 or using a Passenger Assistance Request form

London North Eastern Railway - 03457 225 225 Textphone - 18001 03457 225 225

CrossCountry - 0344 811 0125, textphone 0344 811 0126

East Midlands Railway - 0800 0113323, textphone 18001 03457 078051  

TransPennine Express - 0800 107 2149, textphone 18001 0800 1072149

Taxi rank outside New Station Street entrance near the bus interchange.

Main footbridge and New Station Street

Suitable for disabled passengers. Lifts or Level access to all platforms.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Platform 0 / 1
• Platform 6 / 8 behind the lift
• Platform 12 / 15
• Short stay car park

Limited wheel racks available on platform 12 / 15 and short stay car park.

No assistance is available from the car parks. Parking can be booked by contacting A P C O A on 0113 247 9238.

Until 24 June 2024, the pick up area for rail replacement services is Neville Street, this is across the road from the Hilton Hotel at Bus stand E.

From 24 June 2024, the location of rail replacement services will be changing to Wellington Street, which is located 60 meters from the City Square exit of the station.

Taxi rank located at Aire Street Entrance, next to Wetherspoons.

First and Yorkshire Tiger both operate a network of frequent local bus routes around Leeds city and West Yorkshire. The Citybus stops here and connects key location in Leeds. For more information about all buses in West Yorkshire visit www.wymetro.com

Buy a Leeds PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info

Many bus routes serve bus stops on New Station Street in front of the rail station.

For information about all buses in west Yorkshire visit: www.wymetro.com

 Bike & Go (cycle hire) located in the Travel Centre

Travel Centre open - Monday to Saturday: 09:00 - 18:00, Sunday: 10:00 - 16:00